Before contacting them, items GetHuman-anabelrh may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-anabelrh's own words
I have an issue with a user on the Xbox one, my son recently made a huge mistake and gave his password to someone with the gamer tag name iSxge, phone** *** *** ****, and one of his email address *****@***.com, IP address ***.***.***.***. He then changed my son's account info and proceeded to bully him through text, emails and phone calls. I need something done about this thief!
GetHuman-anabelrh did not yet indicate what Microsoft - Tech Support should do to make this right.
I have an issue with Microsoft - Tech Support too
How GetHuman-anabelrh fixed the problem
We are waiting for GetHuman-anabelrh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.