Before contacting them, items GetHuman1332209 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman1332209's own words
Trying to update account information, and have too many old email addresses. I have tried numerous times and have been locked out. How do I gain access to my account so I can load windows on new laptop and install Office?
GetHuman1332209 did not yet indicate what Microsoft - Tech Support should do to make this right.
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