I had a warning pop up. It verbally said to not shut down my computer and stop what I w...

GetHuman1219207's customer service issue with Microsoft - Tech Support from September 2018

3 views
 | 
3616 similar
 | 
0 following
Help with my Microsoft - Tech Support issue
First: share to improve GetHuman1219207's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1219207's next move: talk to Microsoft - Tech Support when they open (we'll send a note).
Microsoft - Tech Support's call center is closed now. We will text or email GetHuman1219207 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1219207 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1219207 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman1219207's own words
I had a warning pop up. It verbally said to not shut down my computer and stop what I was doing because I was infected with a virus. I call the Micro Soft help desk and got Allie Parker(*******-****) and she said I should install a $*** program called Sonicwall Firewall Network Security to protect my system. Is this a scam?
GetHuman1219207 did not yet indicate what Microsoft - Tech Support should do to make this right.
I have an issue with Microsoft - Tech Support too
How GetHuman1219207 fixed the problem
We are waiting for GetHuman1219207 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Microsoft - Tech Support's attention and get better help faster. Tap below to get started.
Having Microsoft - Tech Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Microsoft - Tech Support email you?
This email address isn't valid
Follow this issue
See how GetHuman1219207 fixes it.
This email address isn't valid

Microsoft - Tech Support

Customer service issue
Reported by GetHuman1219207
Sep 27th, 2018 - 20d ago
I have an issue with Microsoft - Tech Support too
Not resolved
Seen by 3 customers so far
Similar issue to 3616 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1219207 started working on this issue
Sep 27th 7:19pm