Before contacting them, items GetHuman-goali may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman-goali's own words
When I am online my computer freezes and the message warns that my information, credit cards bank info and sensitive info is being sent to hackers to steal my identity and that I should call this number *-***-***-**** which they claim is a Microsoft support number.... Is this your number and if not is it a scam? What can I do about it if it's a scam?....thank you,,, I have contacted you by email already two weeks ago and have not herd back.
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