I was on the internet yesterday when a window popped up saying my computer sent a messa...

GetHuman-lavperr's customer service issue with Microsoft - Tech Support from August 2018

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The issue in GetHuman-lavperr's own words
I was on the internet yesterday when a window popped up saying my computer sent a message to Microsoft saying it was being hacked and my personal information was in danger of being stolen and if I wanted to prevent this, call *-***-***-****. This turned out to be a company named Secure Antivirus Support. They said for $***.** they could make sure my computer would never be hacked again with regard to identify theft. They wanted to gain remote control of my computer to fix it. When I told them I didn't have $***.** they agreed to fix it for $**.**. It gave them my credit card information. They started fixing it but I changed my mind and cut off my computer because I suspected a scam. I have a Geek Squad Protection Plan but the company told me the plan only covered basic things and did not protect against identity theft. They were very persuasive. My question is, did my computer communicate with Microsoft that it was under attack? Do you use third party service providers?
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-lavperr
Aug 24th, 2018 - 4 mons ago
I have an issue with Microsoft - Tech Support too
Fixed
Seen by 7 customers so far
Similar issue to 2687 others
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GetHuman-lavperr started working on this issue
Aug 24th 12:51pm
GetHuman-lavperr indicated the issue is not fixed yet.
Aug 30th 7:59pm
GetHuman-lavperr indicated the issue is not fixed yet.
Aug 30th 8:00pm
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Aug 30th 8:01pm
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Aug 30th 8:04pm
GetHuman-lavperr indicated the issue is not fixed yet.
Aug 30th 11:11pm