Can't use my dvd-rw drive because I'm told that I must get a a POWER ** ULTRA download...

GetHuman1001510's customer service issue with Microsoft - Tech Support from August 2018

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The issue in GetHuman1001510's own words
Watch an educational dvd ... Can't use my dvd-rw drive because I'm told that I must get a a POWER ** ULTRA download. I have been using the dvd-rw drive up until yesterday when this ad for POWER ** ULTRA appeared on my screen. Do I have to buy this product for my dvd drive to work?
I had been using my dvd-rw for weeks studying my course materials when the CyberLink Power ** Ultra ad suddenly appears and the dvd-rw stops working. From that point on the CyberLink Power ** Ultra ad would appear every time I tried to use my dvd-rw.
Letting me know if I have to buy the Cyber link program in order for my dvd-rw to work.
More than * years
What other method is there to get rid of the intrusive CyberLink Power ** Ultra ad?
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Microsoft - Tech Support

dvd-rw
Customer service issue
Reported by GetHuman1001510
Aug 16th, 2018 - a yr ago
I have an issue with Microsoft - Tech Support too
Fixed
Seen by 7 customers so far
Similar issue to 2499 others
0 customers following this
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Timeline
GetHuman1001510 started working on this issue
Aug 16th, 2018 8:31pm
GetHuman1001510 indicated the issue is not fixed yet.
Aug 17th, 2018 12:07am
GetHuman1001510 indicated the issue is not fixed yet.
Aug 18th, 2018 5:57pm
GetHuman1001510 indicated the issue is not fixed yet.
Aug 18th, 2018 6:10pm
GetHuman1001510 indicated the issue is not fixed yet.
Aug 19th, 2018 10:29pm