I believe I may have fallen prey to the latest scam of people pretending to be working...

GetHuman997201's customer service issue with Microsoft - Tech Support from August 2018

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The issue in GetHuman997201's own words
I believe I may have fallen prey to the latest scam of people pretending to be working with you. I was using Facebook and I clicked on a usually safe link and received an alarming message that my computer had been infected by a mini trojan and some other kind of malware (DLL?). i couldn't even close my browser. It was like they had completely locked me out of my computer and there was a voice repeating over and over again that I had to call the number on the screen immediately. I am recovering from pneumonia so may not have been thinking clearly. I allowed them access and they showed me a whole bunch of error messages. I agreed to let them work on my computer, only at the end they said if I wanted to maintain protection, I would have to pay $****.*** at which point I started to think it was a scam. I hung up and immediately unplugged and shut down my laptop, called my bank and all my credit cards. I need to know if this was indeed a scam. Please call me at your earliest convenience at (***) ***-**** - home or (***) ***-**** z cell.
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman997201
Aug 16th, 2018 - a yr ago
I have an issue with Microsoft - Tech Support too
Not resolved
Seen by 8 customers so far
Similar issue to 2484 others
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Name of Account Holder
GetHuman997201 started working on this issue
Aug 16th, 2018 2:48pm
GetHuman997201 shared this issue with friends on Facebook
Aug 16th, 2018 2:52pm
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Aug 16th, 2018 3:06pm