I have * new computers in my computer lab. I have Office Home and Student **** (* copie...

GetHuman-carieho's customer service issue with Microsoft - Tech Support from August 2018

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The issue in GetHuman-carieho's own words
I have * new computers in my computer lab. I have Office Home and Student **** (* copies with * codes), they were all downloaded on the old computers and now I need them on the new computers. * problems. *st - Microsoft wants me to log into my account to download? I don't and can't use a personal account with Microsoft on a work computer. How these were downloaded in the past and with what account log in, I do not know, that was with the previous individual who did this job. *nd problem- if I do create a new log in for each computer and attempt to download the code, I am assuming I will get an error message. As these were used on a previous computers. How do I have them reset so I can download it onto the new replacement computer? These computers are used in a lab inside the Fairbanks Correctional Center jail. They are not connected to the internet unless I physically carry a cord in and connect them each individually. Which I know I need to do, but what next?
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-carieho
Aug 14th, 2018 - a yr ago
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Seen by 19 customers so far
Similar issue to 2441 others
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Timeline
GetHuman-carieho started working on this issue
Aug 14th, 2018 6:26pm
GetHuman-carieho indicated the issue is not fixed yet.
Aug 14th, 2018 8:28pm
GetHuman-carieho indicated the issue is not fixed yet.
Aug 14th, 2018 8:28pm
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Aug 14th, 2018 8:29pm
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Aug 14th, 2018 8:31pm
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Aug 15th, 2018 10:00pm
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Aug 15th, 2018 10:00pm
GetHuman-carieho indicated the issue is not fixed yet.
Aug 15th, 2018 10:28pm
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Aug 17th, 2018 7:43pm
GetHuman-carieho indicated the issue is not fixed yet.
Aug 17th, 2018 7:43pm
GetHuman-carieho indicated the issue is not fixed yet.
Aug 17th, 2018 7:44pm