I did shut Down and reopened ! So far it looks ok !

GetHuman939886's customer service issue with Microsoft - Tech Support from August 2018

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The issue in GetHuman939886's own words
Just opened up to check email and the virus screen was there and could not exit out ! It said not to shut down or I would lose everything ! ... Received a screen that states I need to call in because of a possible virus on my computer *That if I shut down it will affect the computer ! We did shut down ! I could not bring up anything except opening page showing apps ! Do not want my info stolen ! Pls help
GetHuman939886 did not yet indicate what Microsoft - Tech Support should do to make this right.
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How GetHuman939886 fixed the problem
I shut down the computer anyway eventhough the info I received said not too !
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Microsoft - Tech Support

Toshiba laptop
Customer service issue
Reported by GetHuman939886
Aug 1st, 2018 - 9 mons ago
I have an issue with Microsoft - Tech Support too
Seen by 6 customers so far
Similar issue to 2072 others
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GetHuman939886 started working on this issue
Aug 1st, 2018 8:18pm
GetHuman939886 confirmed the issue is fixed. Hooray!
Aug 2nd, 2018 12:28am