We had to set our laptop back to out of box, when we got to where you sign in, it told...

GetHuman-pawmaw's customer service issue with Microsoft - Tech Support from July 2018

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To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-pawmaw's own words
We had to set our laptop back to out of box, when we got to where you sign in, it told us that that Microsoft password did not exist. We tried over and over and it said the same thing. We did what it said and got a new password. The email is also wrong on the laptop. Today on my desktop it had a skype update and that password is also my Microsoft password that I had, which is memaw**paw. It also says that password does not exist. I still sign this computer in with memaw**paw. The other password we created is JoWay***, My correct email address is *****@***.com. The wrong email on the laptop is *****@***.com I need help. Joan Register
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-pawmaw
Jul 24th, 2018 - 10 mons ago
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Seen by 8 customers so far
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Timeline
GetHuman-pawmaw started working on this issue
Jul 24th, 2018 11:31am
GetHuman-pawmaw indicated the issue is not fixed yet.
Jul 24th, 2018 2:07pm
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Jul 24th, 2018 2:34pm
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Jul 24th, 2018 3:12pm
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Jul 25th, 2018 2:14pm
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Jul 25th, 2018 2:17pm
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Jul 27th, 2018 1:12pm