Microsoft - Tech Support Customer Service Issues

Archive 3

The following are issues that customers reported to GetHuman about Microsoft - Tech Support customer service, archive #3. It includes a selection of 20 issue(s) reported June 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My wife uses the email [redacted] I use the email [redacted] Over two months ago, my wife's Microsoft password somehow became my login password. It took me a while to realize what was happening as I kept trying to enter my password and failing. Eventually, I discovered that her Microsoft password allowed me to access my machine. When I tried to reset my account (gvolson2), the system only allowed me to reset her account (gvolson), causing a lot of frustration. She now has a new password, and I can still access my machine, but it seems like I no longer have an MS account under gvolson2. When I attempt to sign in to Microsoft, it only recognizes gvolson. I need help to regain my identity and change my login password. Contact: Home phone: [redacted] Cell phone: [redacted]
Reported by GetHuman-gvolson on Friday, June 29, 2018 1:51 AM
I am experiencing an online printing problem since the recent Windows 10 update. The HP Photosmart [redacted] Series printer's USB drivers are updated and work with installed programs, and internal tests are successful. However, when trying to print online .pdf documents or articles, the printer requires HP Series wireless configuration. Avoiding this due to potential security risks and other issues. Running tests in USB mode reveals an incompatibility problem according to HP. This issue only started after the Windows 10 update a few days ago. Interestingly, I can print online .pdf files through Google, which might serve as a temporary solution until the problem with online printing in Windows 10 using Edge and my MSN account is resolved. I appreciate your attention and patience while this issue is being addressed. Thank you for listening.
Reported by GetHuman-zwijeba on Friday, June 29, 2018 12:13 PM
A few weeks ago, I received a notice about my email account being inactive for 2 years and facing closure unless I address it through my Microsoft account. Despite ongoing challenges with setting up and maintaining my account, my email has always been functional and crucial for various aspects of my life, like doctor appointments. Unfortunately, I can't recall the credentials I used when initially creating my Microsoft account. Direct communication with a representative would greatly assist in sorting this out. I've attempted to resolve this matter previously without success, causing unnecessary frustration and stress. It's imperative to address this promptly to avoid losing access to my essential email. Your help in resolving this issue would be greatly appreciated.
Reported by GetHuman842955 on Monday, July 2, 2018 10:52 PM
I submitted the "new form" to recover my account, [redacted], again. It was challenging as it is a newly created account that I have not had the chance to use much. Normally, I use [redacted] for all emails. However, a few weeks ago, I set up [redacted], which I was just starting to explore when my PC had issues, leading me to do a recovery point. Unfortunately, I couldn't retrieve [redacted], so I created a new account, [redacted] I hope you can help me access this account again. It appears that the other Outlook account is no longer functional. Dealing with Microsoft accounts always leaves me bewildered; they seem not to recognize my passwords, forcing me to create new ones despite keeping records. Managing multiple Microsoft accounts with various passwords for Office, the cloud, Outlook, and general Microsoft services has become too confusing. It would be more straightforward to have a single account for all services. The complexity has me contemplating giving up on it altogether.
Reported by GetHuman851901 on Thursday, July 5, 2018 5:36 PM
I am encountering multiple problems with my Microsoft Account that I need assistance with resolving. Firstly, I have used OHENE56^@HOTMAIL.COM to sign in to various accounts. Secondly, I have lost several laptops over the years, including a LENOVO 14in on JUNE 23, [redacted], stolen on BART. The issue is that when I connect a new laptop to the account, it inherits the old computer's problems. I have been unsuccessful in cleaning up old windows to reinstall. Additionally, my Skype account has not been working for about a year; it tells me that contacts are not part of my group when I attempt to call. I am supposed to have two Skype accounts, one for the WORLD and one for Ghana, but I am having trouble operating both smoothly. The main problem is fixing Windows and the Microsoft account so that I can use my current DELL, INSPIRON 11. Thank you.
Reported by GetHuman-ohene on Friday, July 6, 2018 4:57 AM
Hello, I have been attempting to get assistance with my Surface Pro 4 since 4 pm on Thursday. The technical support team at 1-[redacted] has been unhelpful and rude. I believe my system's boot issue is due to a recent Windows Update. The error message I receive is 0xc000000d, indicating a boot problem possibly from software changes. I have attempted repairs using a recovery drive but require a Recovery Key I don't have access to. A technician offered the key for $99.99 but never followed up as promised. I found the customer support lacking and disrespectful. I tried calling the general support number at 1-[redacted] but it is closed on Saturdays. I hope that Microsoft addresses this issue promptly. Thank you, Dara
Reported by GetHuman858123 on Saturday, July 7, 2018 3:51 PM
I am experiencing issues with an administrator's activity regarding my software. I am looking to change my domain to create a website, and I have a server to set up with a lot of work ahead. I am currently experimenting with different software, and I am aware of the power this administrator holds. Despite their capabilities, I know they are human and fallible. I am vigilant about monitoring their actions on my computers. In the past, I uncovered unauthorized activities by an admin who was beyond control. The current local admin has repeatedly used user app locker on my system, causing crashes. I suspect they have been accessing my resources without permission, including remote and virtual connections, and utilizing my Ethernet for their connections. I am determined to gather evidence of their actions and address the situation accordingly to prevent further instability on my computer.
Reported by GetHuman-jimnelli on Sunday, July 8, 2018 10:20 PM
A few days ago, I started receiving mobile password emails on my Windows 10 [redacted] Office Home laptop. When I tried to log in to Outlook, I realized my paid Microsoft Office [redacted] Home was inaccessible. The next day, the issue persisted with my Windows 10 Microsoft Office Home Outlook. Despite trying various solutions found online, including removing Microsoft [redacted] and McAfee, I still cannot access my Windows 10 machines. Many others are facing this problem and I share the frustration towards Microsoft.
Reported by GetHuman-bwiegand on Monday, July 9, 2018 11:19 PM
Hello. I have created a comprehensive abbreviation system compatible with AutoCorrect in WORD. This system streamlines typing by enabling users to easily learn and access thousands of abbreviations that are automatically expanded by AutoCorrect, leading to significant keystroke savings of up to [redacted] per hour. I also provide a User's Manual and a Mastering AutoCorrect booklet to guide users through understanding the Master List and utilizing AutoCorrect effectively. I have encountered an issue with my AutoCorrect List (ACL) file, which contains up to 33,[redacted] entries, as I intend to sell it alongside my Abbreviation system starting from 7/14/18. Given that the ACL file is integrated into the WORD program, I am concerned about potential copyright implications. Thus, I am inquiring about obtaining permission from Microsoft to distribute it, as it promotes the usage of Microsoft WORD. I am currently selling the abbreviation system in a PDF prototype format while aiming to offer the ACL file for instant installation. In the future, I aspire to develop it into a dedicated software application. I am unsure about the appropriate channels at Microsoft to address this matter directly. I seek advice on how to market my innovation as a complete system and not just a compilation of terms that users manually input. I am open to discussing any commission arrangement with Microsoft for each sale. You can visit abbreviationdictionary.net, the upcoming website for more information once it is live. Thank you for your attention to this unique request. Best regards, David Peric
Reported by GetHuman865857 on Tuesday, July 10, 2018 7:28 AM
Hello, I am seeking advice regarding my situation with my computer. I have an 8-year-old PC running Windows 7 Professional 64-bit in French on my Asus P7P55D-E Premium motherboard from [redacted], with an Intel Core i7 2.8 GHz processor on an LGA [redacted] socket. The issue I am facing is related to activating Windows after installing a new SSD drive, graphic card, and hard drive. The activation process is rejecting my product code, claiming the changes create a new PC. I have a couple of questions: 1. How can a system with an 8-year-old motherboard and processor be identified as a new PC? 2. If I were to purchase a new license and upgrade my motherboard or processor in the future, would I have to purchase another Windows license? Thank you, Luc P.
Reported by GetHuman868952 on Wednesday, July 11, 2018 1:46 AM
I own a Dell Vostro model [redacted] laptop. Recently, I reformatted it, switching from Windows 7 Home Basic to a licensed Windows 7 Professional OS on 8.7.[redacted]. I bought and installed a licensed MS Office [redacted] Home & Student software in January [redacted], which I reinstalled after the format. In MS Word, I'm facing several issues: 1) The cursor freezes after blinking a few times when opening a blank document. 2) I can't change the font or size. 3) The home page doesn't switch to other tabs like Insert or Design. 4) I can't type properly. The same issues persist in Excel. I had a chat with Irfan Gouri on 13.7.[redacted] from 5-05 p.m to 6.00 p.m. Despite trying to repair remotely, the problems persist. I wonder if it's a licensing or technical problem. Can you help? Also, if I get a new laptop, can I transfer the software using my existing product key? Sincerely, Sankar Mukherjee Kolkata, India
Reported by GetHuman-essemm on Saturday, July 14, 2018 11:37 AM
I encountered an issue with Windows 10 on my HP laptop, bought on January 3, [redacted]. Unfortunately, I have lost access to my Microsoft Office [redacted] and am unable to reinstall it. Every time I try, I receive error messages instructing me to try again later. Despite numerous attempts, the problem remains unresolved. Can anyone explain why I am unable to reinstall my Microsoft Office [redacted]? I do possess a product code as I bought it from the Microsoft Store on January 4, [redacted].
Reported by GetHuman-ddwarren on Tuesday, July 17, 2018 11:56 AM
After my Gigabyte motherboard failed, I was able to get a new one under warranty. However, now Windows is prompting me to re-activate with error C004C003. I followed the troubleshooter and logged into my Microsoft account to link my device, but it still won't activate. It's frustrating as my PC was previously linked. I would appreciate any help via call or email as I don't want to buy a new Windows copy due to hardware failure.
Reported by GetHuman-ajshutle on Tuesday, July 17, 2018 12:25 PM
I need help recovering or resetting my Microsoft account password. The email associated is [redacted] and the gamertag is SwaggerReloaded. I no longer have access to the email and have a new cell phone number, which may or may not have been linked ([redacted]). I made various purchases using credit cards like Capital One, Chase, Discover, and Wells Fargo, all with billing address in Dalton, Georgia. The cards may have variations in how my name appears, like Christopher R Gibson or Christopher Gibson. My last purchase was Call of Duty Advanced Warfare DLC in summer [redacted] for Xbox One. I suspect my account may also be used on an Xbox [redacted] I sold. I can provide credit card numbers but need a few days to find them due to a past bankruptcy in [redacted]. I can verify my identity through multiple documents. Please assist in resetting my password. Thank you. Best, Christopher Gibson
Reported by GetHuman891183 on Tuesday, July 17, 2018 10:10 PM
Recently, I encountered a malware alert on my desktop that led me to a support number claiming to be Microsoft. The technician who I connected with suggested that my IP address was compromised by hackers attempting to access my computer. He conducted a diagnostic, indicating driver failures and suggesting that I was being monitored. While my computer was struggling with loading pages, it might have been due to internet issues. The technician recommended purchasing anti-hacking tools, but I am unsure about the legitimacy of this advice. He mentioned sending legal information via email and mail, which has not happened yet. I have concerns about my privacy and credit information. I have the employee ID of the technician and hope Microsoft can verify the situation. I also need guidance on restoring my computer's functionality and discerning if there was an actual breach. Can I seek assistance from Microsoft without incurring charges for these services?
Reported by GetHuman-fitzanat on Wednesday, July 18, 2018 2:17 AM
I am experiencing problems logging into my account. Upon attempting to sign in, I am receiving an error message stating my account does not exist in your system. The account was set up under the email "[redacted]" and now appears to be missing. My family and I have an Office [redacted] subscription that we are unable to utilize fully, including accessing onedrive and using Skype. Strangely, during my attempts to fix the issue, I managed to unintentionally create a new account with the same email, but it lacks the Office [redacted] subscription. I am worried about being charged the annual fee of 99 EUR while not being able to access Office [redacted] services. I need help in resolving this issue promptly to regain access to my original account or assistance in canceling the subscription. I have attempted to contact support through the Virtual Agent without success.
Reported by GetHuman893449 on Wednesday, July 18, 2018 4:28 PM
Regarding SRX[redacted]ID, I am seeking assistance as my son's account has been compromised and I am trying to recover it. Microsoft has verified this as my son's account on 7/18 at 11:45 pm. After attempting to reset the password, the individual who took over the account, under the email [redacted], swiftly changed the email address from [redacted] I am willing to provide detailed information about the account when it was linked to the [redacted] email. No credit card purchases were made, but I can provide details of dates when gift cards were used. I have received multiple emails related to password changes and security info deletions on 7/18. Kindly contact me at [redacted] or via email at [redacted] for further assistance. Thank you.
Reported by GetHuman896223 on Thursday, July 19, 2018 12:48 PM
I am frustrated with the frequent email verifications I have to do. I no longer feel confident in not being locked out. Currently, I can only access [redacted] on Gmail. My Microsoft Outlook account, [redacted], is inaccessible. Despite following the instructions in your messages, I can't seem to fix the issue. My password, karatedo1, is something I'd like to retain. Unfortunately, my phone number, [redacted], cannot receive text messages. If this problem persists, could you please assist me in retrieving my contacts and undeleted emails? I ask this because I have important information on Outlook that I cannot retrieve. Kindly respond to [redacted], as it's my only accessible account.
Reported by GetHuman-chuckdia on Thursday, July 19, 2018 5:17 PM
I'm experiencing difficulties sending emails through Outlook. Whenever I attempt to send an email, I receive an error message stating the message cannot be delivered to the recipients. It prompts me to add text and resend the message, but the issue persists. This problem has been ongoing for a few days, even after returning from a trip to Russia. I would greatly appreciate any assistance in resolving this matter as I am unable to communicate with my contacts. Thank you for your help.
Reported by GetHuman898520 on Thursday, July 19, 2018 10:51 PM
I only have a home phone, so I suppose I can’t receive the code you are texting to a landline. I can't get help for my issue. I have been trying to contact Microsoft for many months now. I guess it's time to just give up, cancel my internet, and no longer use the internet at all since this laptop was my only access until it went wonky for no reason. I just finished paying another tech to update, clean up, remove spyware, and malware, etc., for no reason since there's no way to get a hold of anyone at Microsoft or get tech support or any help unless you have a smartphone or cell phone, period. If there's a way to contact Microsoft tech support by phone and actually speak to a person instead of all the automated stuff I've been going through for many months now, please let me know. Otherwise, I guess in three days, I'll give up, drop my internet, and not even try to use my computer anymore.
Reported by GetHuman-henrybec on Saturday, July 21, 2018 12:16 PM

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