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The issue in GetHuman858123's own words
Hello,**I've been trying to reach someone to help me with my surface pro * since * pm on Thursday. I talked to a couple of people in the "technical support" team (*-***-***-****) who were extraordinarily rude, unhelpful, and untimely at getting back to me. **After taking * hrs on Thursday making calls, and * hrs on Friday making calls, they finally started to grasp my simple issue of my system being unable to boot. I have a sinking suspicion this was due to a Windows Update that had been pushed and corrupted some pivotal system files. I explained to the technicians that the system will not boot - I get an error of *xc******d with a black and white message dialog telling me that the system is unable to boot probably due to recent hard or software changes.**I created a recovery drive to boot from that and run repairs, however when I select to Run Repairs on this Computer, I am asked for a Recovery Key. This system was distributed through work, and they do not know who set this bitlocker encryption up. I explained this to the "technician" and he offered for me to pay $**.** in order for them to provide the Recovery key to me. He told me that he would call me back in * mins after "talking to his supervisor". That was Friday July *th at **:** EST. I am still waiting on a call back. **So I called into the number today, and was told that he "left a message" that they were unable to provide the support that less than ** hrs before he was saying that he could and would provide. I understand how demanding and ridiculous customer support can be, but this is inhumane in terms of me being unable to access my work system and all of the data, and instead of calling back and alerting me to this so that I could contact a different Microsoft office number on a Friday before * pm, he dodges me and disregards me. His "office name" was Mack Miller. I'm completely disgusted at the treatment of your Microsoft users, and at the lack of care, or bottom line - respect, that your customer support employees have.**I've tried calling the general Microsoft support number - *-***-***-**** that I originally called Thursday, but it is now Saturday and the line is closed. I look forward to how this issue will be handled moving forward, and I hope that someone in this terrible company gives a ****.**Thank you,*Dara
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