Hello, my name is Emily Ricaurte.*I am trying to recover my Microsoft email account...

GetHuman-emyyyy's customer service issue with Microsoft - Tech Support from June 2018

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Before contacting them, items GetHuman-emyyyy may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
Top Tip from another customer
To recover your account, use your email address to reset your password but be sure you have the spelling correct. The best thing you can do is try to reset the password by clicking "Forgot Password" under the login then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-emyyyy's own words
Hello, my name is Emily Ricaurte.*I am trying to recover my Microsoft email account: *****@***.com**I have sent many "Account Recovery Forms", I have even tried using "Password Recovery Forms" and nothing is working. **That email is connected to my Xbox Live Account.*Microsoft Xbox Live has been discounting $** monthly from my card for the past *- * months. I hope to get a refund, but I am not able to until my account is available again.**That email has been blocked from me for about a year. I do not know the reason, although it always tells me* "it looks like someone else might be using my account".*As soon as I log in with my password, I am only able to see that message and cannot proceed into the account itself.**Please help me. I cannot keep sending more "Account Recovery Forms" every single day.*The birthday I have entered in that account I do not recall since I was a child when I made the email.**That email is also connected to my Apple Account.**Is there any other way to retrieve that email or shut it down for good?

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-emyyyy
Jun 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1278 others
0 customers following this

Timeline

GetHuman-emyyyy started working on this issue
Jun 22nd, 2018 4:13pm