My son can play his Xbox games- but he has been unable to talk to anyone unless it’s in...

GetHuman851710's customer service issue with Microsoft - Tech Support from July 2018

Help with my Microsoft - Tech Support issue
The issue in GetHuman851710's own words
My son can play his Xbox games- but he has been unable to talk to anyone unless it’s in a voice message. He can’t join his friends playing, or even type in gift cards
GetHuman851710 did not yet indicate what Microsoft - Tech Support should do to make this right.
I have an issue with Microsoft - Tech Support too
How GetHuman851710 fixed the problem
I suggest talking to a live customer support person- she walked us through each step patiently and kindly- she had us check our connections, get out of account- and then pull it back up. She was an angel!!
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman851710
Jul 5th, 2018 - a yr ago
I have an issue with Microsoft - Tech Support too
Fixed
GetHuman851710 shared how to fix
Seen by 5 customers so far
Similar issue to 1536 others
0 customers following this
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Timeline
GetHuman851710 started working on this issue
Jul 5th, 2018 4:52pm
GetHuman851710 confirmed the issue is fixed. Hooray!
Jul 5th, 2018 10:04pm