My son can play his Xbox games- but he has been unable to talk to anyone unless it’s in...
GetHuman851710's customer service issue with Microsoft - Tech Support from July 2018
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The issue in GetHuman851710's own words
My son can play his Xbox games- but he has been unable to talk to anyone unless it’s in a voice message. He can’t join his friends playing, or even type in gift cards
GetHuman851710 did not yet indicate what Microsoft - Tech Support should do to make this right.
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How GetHuman851710 fixed the problem
I suggest talking to a live customer support person- she walked us through each step patiently and kindly- she had us check our connections, get out of account- and then pull it back up. She was an angel!!
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