I keep receiving the following email:*Hello frank tortorici, **We have been unable to c...

GetHuman-ftortori's customer service issue with Microsoft - Tech Support from June 2018

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The issue in GetHuman-ftortori's own words
I keep receiving the following email:*Hello frank tortorici, **We have been unable to charge the credit*debit card for your subscription. If you purchased other Microsoft services with this card, those services may also be affected. To prevent any service interruptions, please update your payment information.*Note: For India, debit cards cannot be used for monthly subscription payments. Please use a credit card or another payment method instead.**Subscription name(s): Office *** Home**Offer(s) Description: Office *** Home*Credit card type: AMEX**Please sign in to Microsoft account - Billing to update your payment options and avoid any service interruptions or to reactivate your services. If payment is due for other Microsoft services purchased with the above card, those services may also be affected.**Please disregard this notice if you have already resolved this issue.**Thank you!**Microsoft Office Team**Note: This message was sent from an unmonitored address. Please do not respond to this message.***To have these messages sent to a different email address, go to https:**account.microsoft.com*billinginfo. If you have***IS THIS A LEGITIMATE RRQUEST FROM MICROSOFT?
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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-ftortori
Jun 8th, 2018 - a yr ago
I have an issue with Microsoft - Tech Support too
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Seen by 6 customers so far
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Timeline
GetHuman-ftortori started working on this issue
Jun 8th, 2018 4:57pm
GetHuman-ftortori indicated the issue is not fixed yet.
Jun 8th, 2018 6:17pm