Before contacting them, items GetHuman717791 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman717791's own words
Outlook not receiving emails. Spent * hours with a level * support agent last week as they remote-controlled my PC trying to fix the issue. They were unable to fix the issue, said I would get a call from a level * support agent. Never received a call. Finally, I was told this week that I couldn't speak to a level * agent without paying an additional fee.*I want to speak with a manager or someone higher up, we paid all this money for Office and it isn't working correctly.*Case * **********
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