My husband added me to his account as an adult family member, but when trying to accept...

GetHuman-pepsireg's customer service issue with Microsoft - Tech Support from May 2018

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The issue in GetHuman-pepsireg's own words
My husband added me to his account as an adult family member, but when trying to accept his invitation, your system assumes I am a child and need a parent to sign in. When I try to submit proof of age in any other way except a credit card, I am sent right back to attempting to sign in and needing a parent to sign me in. I tried the parent sign in with my husband's info and it does not work either. I spent over an hour on the phone with tech support - over ** minutes on hold, then over ** minutes with Earvin in the Philippeans, case *********** - walked through the process multiple times, to no avail. Attempted to wait on hold for a supervisor named Marvin and finally hung up after I had been on the phone for *hr, **mins, **sec. Earvin had never heard of this problem before and tried to talk me into using a credit card. Told him my husband already did, and don't tell me about it going to some charity! I found other complaints of this online. Someone needs to fix this or everyone needs to buy a different brand system!!! We want to plug in the sytem and play a freaking game, without having to spend hours trying to set the stupid thing up!

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Microsoft - Tech Support

Customer service issue
Reported by GetHuman-pepsireg
May 17th, 2018 - 2 years ago
Seen by 6 customers so far
Similar issue to 500 others
0 customers following this
Items needed
Software Version
Email on Account
Phone Number on Account
Computer or Phone Type
Name of Account Holder


GetHuman-pepsireg started working on this issue
May 17th, 2018 1:15am
GetHuman-pepsireg indicated the issue is not fixed yet.
May 17th, 2018 4:08am
GetHuman-pepsireg indicated the issue is not fixed yet.
May 17th, 2018 4:12am

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