The issue and preferred resolution, in GetHuman746447's own words:
somebody is using my old email account(*****@***.com) I think he is the only one with my old laptop as I gave it to him about *yrs ago to work on and he claims he lost it. My sister got a email from this address from me to her.???
I trust that Microsoft - Tech Support will make this right and come up with a resolution that is fair.
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