Before contacting them, items GetHuman647424 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman647424's own words
My Windows ** laptop had * ATT e-mail accounts: business and personal The personal quit receiving messages and the sync icon responded that something needed to be changed in password or settings. I spent * hours on phone with ATT and password resets did not resolve the problem. We went into settings and found my personal account needed attention. Password resets there did not help. ATT had me delete the account and when we tried to replace it, we were unable to do so. ATT said I had to contact Microsoft.
GetHuman647424 did not yet indicate what Microsoft - Tech Support should do to make this right.
I have an issue with Microsoft - Tech Support too
How GetHuman647424 fixed the problem
We are waiting for GetHuman647424 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.