Before contacting them, items GetHuman642936 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman642936's own words
Was looking recipes up on the internet - a message came up stating my screen was frozen because of a virus. said my ip address was used by someone else. said I needed to call *-***-***-**** for tech support. I did and they wanted to run diagnostics and said they were a part of Microsoft tech support. I doubted that.
GetHuman642936 did not yet indicate what Microsoft - Tech Support should do to make this right.
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