Before contacting them, items GetHuman640501 may need:
Software Version, Browser, Email on Account, Phone Number on Account, Computer or Phone Type, and Name of Account Holder
The issue in GetHuman640501's own words
I cannot recover a file created in *"Word." It was saved as "An Infinite number of second chances" or "An Infinite Number of *nd Chances." It was initially created in January **** and an the last time I was adding to it was *-* months ago. Apple tried to help me find it but could not and referred me to you.
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