Hi I have * WIN ** Laptops. I was trying to download individual copies of Minecraft fro...

GetHuman4153349's Technical support issue with Microsoft Store from December 2019

Help with my Microsoft Store issue
First: share to improve GetHuman4153349's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4153349 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman4153349's own words
Hi I have * WIN ** Laptops. I was trying to download individual copies of Minecraft from the Microsoft Store. I bought the first one and installed it, I then went to the second one and it insisted that I was using the same Microsoft Account because I used that account as the administrator. So I deleted the account on that laptop that was associated with my Microsoft Account, and I setup another Administrator account with a *nd Microsoft Account that I have. This then allowed me to purchase the *nd copy of the software. The problem is after I installed it, and started the software, it insists on using the original Microsoft Account. I have uninstalled, deleted all work datasets and reinstalled, but no luck. I can't get the second computer to use the *nd Microsoft account for the software, even though the Microsoft Store says I'm logged on under the *nd account

GetHuman4153349 did not yet indicate what Microsoft Store should do to make this right.

How GetHuman4153349 fixed the problem

We are waiting for GetHuman4153349 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Microsoft Store's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Microsoft Store issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Microsoft Store

Technical support issue
Reported by GetHuman4153349
Dec 26th, 2019 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 41 others
0 customers following this


GetHuman4153349 started working on this issue
Dec 26th, 2019 2:13pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies