I have a $** Microsoft Store Gift card that I received in **** for purchasing a Surface...

GetHuman-bearsphe's customer service issue with Microsoft Store from November 2018

13 views | 70 similar | 0 following
Help with my Microsoft Store issue
Next: our robot will wait on hold for GetHuman-bearsphe to get a Microsoft Store rep on the line!
Always use the GetHuman Phone to call Microsoft Store. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-bearsphe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bearsphe may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-bearsphe's own words
I have a $** Microsoft Store Gift card that I received in **** for purchasing a Surface Book (originally ordered online, the product came with a defect, which I then took to a Microsoft store where I paid the difference on a better model to get my defected Book replaced). With the purchase, I also received a $** Microsoft Store Gift Card to use, and I mostly forgot about it until recently. The problem is, I can't use the card online through the Microsoft store. The card doesn't have the usual ** digit code, but instead it's made by "Fastcard". I've included a link with a picture of said card. It seems like the card can only be used in-person at the store, however I'm currently no longer around any Microsoft stores, so I cannot use the card. Is it possible for me to somehow send in*switch this card for a $** credit, or receive a card which works online?**https:**i.imgur.com*hioTkb*.jpg

GetHuman-bearsphe did not yet indicate what Microsoft Store should do to make this right.

How GetHuman-bearsphe fixed the problem

We are waiting for GetHuman-bearsphe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Microsoft Store's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Microsoft Store issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bearsphe fixes it.
This email address isn't valid

Microsoft Store

Customer service issue
Reported by GetHuman-bearsphe
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 70 others
0 customers following this

Timeline

GetHuman-bearsphe started working on this issue
Nov 7th, 2018 5:44pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies