I have a $** Microsoft Store Gift card that I received in **** for purchasing a Surface...

GetHuman-bearsphe's customer service issue with Microsoft Store from November 2018

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The issue in GetHuman-bearsphe's own words
I have a $** Microsoft Store Gift card that I received in **** for purchasing a Surface Book (originally ordered online, the product came with a defect, which I then took to a Microsoft store where I paid the difference on a better model to get my defected Book replaced). With the purchase, I also received a $** Microsoft Store Gift Card to use, and I mostly forgot about it until recently. The problem is, I can't use the card online through the Microsoft store. The card doesn't have the usual ** digit code, but instead it's made by "Fastcard". I've included a link with a picture of said card. It seems like the card can only be used in-person at the store, however I'm currently no longer around any Microsoft stores, so I cannot use the card. Is it possible for me to somehow send in*switch this card for a $** credit, or receive a card which works online?**https:**i.imgur.com*hioTkb*.jpg

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Microsoft Store

Customer service issue
Reported by GetHuman-bearsphe
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 70 others
0 customers following this


GetHuman-bearsphe started working on this issue
Nov 7th, 2018 5:44pm

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