Yesterday I was away from home, so I didn't have my xbox. I decided to buy Black Ops...

GetHuman1345766's customer service issue with Microsoft Store from October 2018

26 views | 59 similar | 0 following
Help with my Microsoft Store issue
First: share to improve GetHuman1345766's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1345766 to get a Microsoft Store rep on the line!
Always use the GetHuman Phone to call Microsoft Store. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1345766 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman1345766's own words
Yesterday I was away from home, so I didn't have my xbox. I decided to buy Black Ops * Ditital Delulxe Edition while I was away so by the time I got home it would already be downloaded onto my system. What I didnt realize was that my laptop was signed into my other Live account *****@***.com instead of the account that my xbox live is connected to which is S*****@***.com. So I purchased the game on my *****@***.com account by total accident. What I meant to do was purchase the game on my *****@***.com account. I need to either get a refund for the game on *****@***.com account so I could purchase it on my *****@***.com account or if possible could you possibly just transfer the game over to this account? And if niether of these are possible is it possible if I make my xbox live account connected to *****@***.com so I could still get the game that I purchased on through that email. Please help!

GetHuman1345766 did not yet indicate what Microsoft Store should do to make this right.

How GetHuman1345766 fixed the problem

We are waiting for GetHuman1345766 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Microsoft Store's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Microsoft Store issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1345766 fixes it.
This email address isn't valid

Microsoft Store

Customer service issue
Reported by GetHuman1345766
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 59 others
0 customers following this


GetHuman1345766 started working on this issue
Oct 15th, 2018 3:18am