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Top Tip from another customer
Any item you purchased that is a download will need to be uninstalled. Then contact support, from there you can get a refund. If the items is an actual device, you can contact support or return it in the store you bought it from. Always check the return or refund policy.
The issue in GetHuman5297774's own words
I called this number did not have a very good connection so someone calling himself Alex called me back. I allowed access into my computer where he asked to see my problem and to see what happens when I go through the steps to arrive at the problem. Since my problem was excel and not being able to add my Capital One account to the Money in Excel he was able to see all of my transactions. He told me a lot of people were having this problem Microsoft was aware and I needed to purchase a google play card to watch the transaction, right there she have triggered it was a scam, but since it was Microsoft I followed through with the purchase of the card an email card that was completed right away. The card was for $**, now says "Alex" that was not enough now $***. Then I knew it was a scam, but he had now changed my account number at Target and got the code to the card and he was gone along with the $** google Play card. I reported him and this number where it all started. Somebody on the inside there is involved in scamming people.
GetHuman5297774 did not yet indicate what Microsoft - Product Support should do to make this right.
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