Cant get past family settings on xbox *** slim that i purchased from gamestop. Gamestop...

GetHuman2606048's customer service issue with Microsoft - Product Support from March 2019

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The issue in GetHuman2606048's own words
Cant get past family settings on xbox *** slim that i purchased from gamestop. Gamestop is no longer in business where i bought it from. I can't watch pluto tv or other apps for reasons unknown except that family settings does not allow it. I've never put in a code so i do not know the code. I want to set the code so my * year old son can't access adult entertainment on this. xbox ***. Even if i have to do a factory reset. Which family settings will not allow either.
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Microsoft - Product Support

Customer service issue
Reported by GetHuman2606048
Mar 27th, 2019 - a mon ago
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GetHuman2606048 started working on this issue
Mar 27th 7:13pm