everytime I log into well turn on my xbox *** and want to play a game it alayws bring...

GetHuman2637546's account recovery issue with Microsoft - Product Support from March 2019

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The issue in GetHuman2637546's own words
everytime I log into well turn on my xbox *** and want to play a game it alayws brings up family passcode and ive never enterned or turned on family settings and I don't know the passcode nor can I reset the code on Microsoft bc its says product is out of order or something like that and it works perfectly fine but ive had this xbox for a long time and when I played on it nothing came up but now when I wanna play or log in it says family passcode and im tired of it askin me for a passcode please may I ask u can u help fix this problem cause I don't wanna waste more money on buyin a new console I just wanna play gta * . please help me
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Microsoft - Product Support

account recovery issue
Reported by GetHuman2637546
Mar 30th, 2019 - 6 mons ago
I have an issue with Microsoft - Product Support too
Not resolved
Seen by 7 customers so far
Similar issue to 364 others
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GetHuman2637546 started working on this issue
Mar 30th 5:20am