My Microsoft account and one drive are almost unresponsive.*I am presently using google...

GetHuman-maxwy's customer service issue with Microsoft - Product Support from December 2018

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The issue in GetHuman-maxwy's own words
My Microsoft account and one drive are almost unresponsive.*I am presently using google. MacAfee has removed all viruses but there were none and they said the computer is working fine. I've shut my sync down on one drive as everytime I go into it from the shortcut on the IE** site the computer becomes non responsive. If I go into it from the app on my start page it seems fine. I am using windows *.* with IE**. This problem occurred after Samsung activated shuttle cloud without my permission. I am ready to close my Microsoft account as I see no option to uninstall IE** and reinstall on windows *.*. I was told by MacAfee I couldn't uninstall it because it came installed on this computer. Your virtual agent cannot solve it. Do you have a contact number I can call and resolve this issue. IE** has stopped working several times now and completely quites working.
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Microsoft - Product Support

Customer service issue
Reported by GetHuman-maxwy
Dec 4th, 2018 - 2 mons ago
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GetHuman-maxwy started working on this issue
Dec 4th, 2018 1:55am