I use Office for my email and calendar. My email was hacked. I changed my password...

GetHuman5741155's Technical support issue with Microsoft Office from February 2021

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The issue in GetHuman5741155's own words
I use Office for my email and calendar. My email was hacked. I changed my password. I can receive email, but when I send mail, it comes back as undeliverable and says "Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send email. Contact your email admin for assistance." When I try to use your chat function, it doesn't recognize my changed password so I can't chat with anyone. What do I need to do to be able to send email again?

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Microsoft Office

Technical support issue
Reported by GetHuman5741155
Feb 10th, 2021 - 6 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 441 others
0 customers following this

Timeline

GetHuman5741155 started working on this issue
Feb 10th 8:24pm