we have been locked out of our email account for almost a week! We are blocked but do n...

GetHuman4317430's Account access issue with Microsoft Office from February 2020

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The issue in GetHuman4317430's own words
we have been locked out of our email account for almost a week! We are blocked but do not know why. We have spoken to * reps who have told us to fill a form out and someone will get back to us. When we receive a return email from Microsoft, the site we are given is for yet another rep who tells us to fill the form out and someone will get back to us. We are in a continuous loop and getting nowhere except extremely frustrated, especially since we feel we have done nothing to warrant being locked out of our account in the first place. No, we have not paid **.-** dollars to speak to an expert tech from a different company. We don't feel confident about doing this because we are afraid that this is some sort of money acquiring scam. How can you help us please get back into our locked Microsoft email account? We would also know why we were locked out in the first place since none of the people we have spoken to on the phone say that they are able to tell us why.

GetHuman4317430 did not yet indicate what Microsoft Office should do to make this right.

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Microsoft Office

Account access issue
Reported by GetHuman4317430
Feb 5th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 416 others
0 customers following this

Timeline

GetHuman4317430 started working on this issue
Feb 5th, 2020 6:12pm
GetHuman4317430 indicated the issue is not fixed yet.
Feb 5th, 2020 6:15pm
GetHuman4317430 indicated the issue is not fixed yet.
Feb 5th, 2020 6:15pm
GetHuman4317430 indicated the issue is not fixed yet.
Feb 5th, 2020 6:29pm
GetHuman4317430 indicated the issue is not fixed yet.
Feb 5th, 2020 6:29pm