I am receiving a message that this has been fixed, but I can't get into my email. Can we chat???

GetHuman974756's customer service issue with Microsoft Office from August 2018

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The issue in GetHuman974756's own words
I responded to a phishing email in error ... My hotmail account has a virus because I answered a phishing email in error. I answered the security questions and was rejected by Microsoft. I need my email account fixed. Please help. *****@***.com*I created another account and am having trouble accessing that account as well. Keep getting the message "enter your password for this account: and then receive the message "invalid".*my new account which also has problems is *****@***.com
I need my email and have been unable to access it since Sunday
Please get me access to my email
I don't have the exact date but I have been using Microsoft since it came out and my Hotmail account since about ****.
Tried rebooting. Tried answering your account security questions and was rejected.
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Microsoft Office

outlook I think it was **** - not sure
Customer service issue
Reported by GetHuman974756
Aug 10th, 2018 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 75 others
0 customers following this
Items needed
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Timeline

GetHuman974756 started working on this issue
Aug 10th, 2018 12:35pm
GetHuman974756 indicated the issue is not fixed yet.
Aug 10th, 2018 12:51pm