We bought a brand new Lincoln MKX from riverside Ford and have only serviced our vehicl...
GetHuman-caslewis's customer service issue with Michelin Tires from July 2018
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The issue in GetHuman-caslewis's own words
We bought a brand new Lincoln MKX from riverside Ford and have only serviced our vehicle at the dealership with timely visits. We rotated our tires at every oil change as indicated is the best practice. Today we went for an oil change and roatation and were told that at **,*** miles our vehicles needs tires. We were told the tires on the new vehicle were **,*** miles tire. You can imagine our displeasure with knowing we need to buy * new tires. They rate the tread a * on a *-** scale. *The tire we have on their is the Michelin *** ** R** with speed rating of ***V. *Can you explain the discrepancy and can you offer us some sort of compensation on a tire that was supposed last much longer than it did? *I asked the dealership what tire should we put on and they are saying a Michelin. You can imagine my hestiancy on wanting to purchase the same tire with lack of quality we have had with these tires. *Please let me know if you need any further information from me. *The dealership is Riverside Ford located in Macon, GA and the service department phone number *** *** **** and i was working with Alex but I am sure any service representative can help you. **Thank you very much. **Cassie Lewis **** *** ****
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