Hello , to whom it may concern: **I was reading your purse*handbag policy and realized...

GetHuman3497984's customer service issue with Michael Kors from August 2019

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The issue in GetHuman3497984's own words
Hello , to whom it may concern: **I was reading your purse*handbag policy and realized that it’s guaranteed a year after purchase. I love Michael Kors tote bags , I use them mainly as a college book bag. I am not looking for a refund or get compensated but what I am suggesting is that somehow the manufacture integrate nylon shoulder straps because with both bags the straps frail really bad. I have a beautiful bag that has stood the test of my books ,etc. but the straps are terrible. I will have to take the bag to a shoe*luggage repair place because the bag was a gift from my children in **** and straps began to frail end of ****. That was also the case with prior bag. I would purchase another bag , but the one I have is in great condition other than straps. For what it’s worth , I figure I give some feedback directly to customer service than giving it a negative review when the bags are a wonderful product. **Sincerely **Wanda Garren

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Michael Kors

Customer service issue
Reported by GetHuman3497984
Aug 28th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 1278 others
0 customers following this

Timeline

GetHuman3497984 started working on this issue
Aug 28th, 2019 7:42pm
GetHuman3497984 confirmed the issue is fixed. Hooray!
Aug 29th, 2019 1:40pm
GetHuman3497984 indicated the issue is not fixed yet.
Aug 29th, 2019 1:42pm

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