Hello , to whom it may concern: **I was reading your purse*handbag policy and realized...

Hello , to whom it may concern: **I was reading your purse*handbag policy and realized that it’s guaranteed a year after purchase. I love Michael Kors tote bags , I use them mainly as a college book bag. I am not looking for a refund or get compensated but what I am suggesting is that somehow the manufacture integrate nylon shoulder straps because with both bags the straps frail really bad. I have a beautiful bag that has stood the test of my books ,etc. but the straps are terrible. I will have to take the bag to a shoe*luggage repair place because the bag was a gift from my children in **** and straps began to frail end of ****. That was also the case with prior bag. I would purchase another bag , but the one I have is in great condition other than straps. For what it’s worth , I figure I give some feedback directly to customer service than giving it a negative review when the bags are a wonderful product. **Sincerely **Wanda Garren