Today ********, Gift receipt date ***********I went to Citadel Michael Kors outlet to return*exchange a bag. (my friend give me for the gift). *And I also have gift receipt, a gift receipt shows **days return or exchange, and when I get there , the sales told me , I can only exchange, no return, which is I understand, but I don't see the item I like it. So I would decided to do store credit, and come back to shop next time. **But the sales told me I can Not do it, because my item is Final sale, and I am so wondering I have my friend give me of gift receipt, on top of receipt shows I have **days to return and exchange policy.**And I am very frustated of this back and force, then I told them : that is very bad service, never mind, and I grap my stuff and left to the store,.**and before I walk out the store, the manager (Loli) follow me walk out .*and she said** I will report your friend's account to the corporate.**before I walk out on the store. ** ( I am very angry of this service !!. I got threat by her!!!!! )**And I got her name is Loli ,working at Citadel Michael Kors, * I am very disappointed Michael Kors have this kind employee to present of Michael Kors, and very disappointed of Michael Kors customer service.
GetHuman-v_shen did not yet indicate what Michael Kors should do to make this right.