Hii,**Recently I purchased a smart watch from Lifestyle stores, Oberoi Mall, Goregoan...

GetHuman-gvrsi's customer service issue with Michael Kors from May 2019

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The issue in GetHuman-gvrsi's own words
Hii,**Recently I purchased a smart watch from Lifestyle stores, Oberoi Mall, Goregoan (East), Mumbai, India**Model Details :**MODEL : DW*C*IC : ****A-DW*A*FCC ID : UK* - DW*A*CMIT ID : ****DJ******I bought this watch for **,*** (MRP - *****) at a discount of **% in the month of November.*After using it for * months I had to return it to the Lifestyle Store as the battery was draining continuously and I was told by the salesman that there was a software issue wherein after a point of time the watch would shut down.**The store people sent the watch to you for repair but after ** days I got a call from them, saying Michael Kors has stopped the manufacture of smart watches so won't be able to replace with another watch the same brand. They (store) issued me a credit note and when I spoke to a salesman from the store, he said I need to buy a watch only from their showroom. They have very limited options and even if I buy from the same showroom, I have to pay extra (RS ****) for something which I don't even like **The options which they are providing are Armani, Skagen, Fossil and Michael Kors (Female collections) which are very limited in terms of design, colour and variants. Morever my main intention of buying a Michael kors watch was because of its brand value, design and beautiful colour and it was unlike any other watch.**A company like Michael kors is highly reputed and one of the leading brands when it comes to fashion. The main reason of buying such an expensive watch from this brand was my belief in the quality of this brand.*Now if you have stopped making these kind of watches then it is but right that I should be reimbursed the money that I have spent.**As a consumer I request you to look into my matter immediately.***Regards,*Geet Vani

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Michael Kors

Customer service issue
Reported by GetHuman-gvrsi
May 4th, 2019 - 3 years ago
Not resolved
Seen by 61 customers so far
Similar issue to 1054 others
0 customers following this

Timeline

GetHuman-gvrsi started working on this issue
May 4th, 2019 11:28am

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