Hello, *My mother in law purchased a Michael Kors watch here in Jerusalem, Israel at th...

GetHuman-elanazee's customer service issue with Michael Kors from March 2019

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Hello, *My mother in law purchased a Michael Kors watch here in Jerusalem, Israel at the shop of Elan Perel, a licensed distributer, for my daughter.*It is a women's watch, it says MK-**** on the back of the face. It has stones all round the face. My daughter wears the watch once a week. The stones are continuously falling out. We brought it back to the store about * months ago. after the first time wearing it, and they replaced * or * stones.*However now, another * stones have fallen out and this seems crazy!*A designer watch from Michael Kors, after a few times wearing it and the stones keep falling out!*The store is willing to keep replacing stones, however what kind of gift requires you to travel and hand in the item for repair constantly?*Please advise.*I myself bought a different model at the same time, and have been happy, so I know that your products are not only beautiful, but can be of good quality as well.*Thank you for your help.*A frustrated customer in Jerusalem, Israel.*Elana Zeevi*I am happy to supply pictures of the watch, missing stones and stamped warranty from the licensed shop.
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Michael Kors

Customer service issue
Reported by GetHuman-elanazee
Mar 26th, 2019 - 25d ago
I have an issue with Michael Kors too
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Seen by 2 customers so far
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GetHuman-elanazee started working on this issue
Mar 26th 5:18am