My cross body bag has the brown rubber material fraying from the strap*I bought this pu...

GetHuman2321207's customer service issue with Michael Kors from February 2019

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The issue in GetHuman2321207's own words
Wear my purse without it falling apart ... My cross body bag has the brown rubber material fraying from the strap*I bought this purse less than a year ago and the strap is fraying to the point where it’s coming apart! *I usually have really good things to say about this company but I am disappointed as I love this cross body and I am let down by the quality.*I have pictures if you need to show you what I’m talking about
I got this purse as a gift and I really do love it but it looks embarrassing not wearing quality material
They could make this right by possibly sending me and exchange or a store credit to put towards a new quality cross body or repairing my item?
I’ve been a customer with Michael Kors for years. I expected I could wear this product for More than a year without any damage. This purse is truly one of my favourites, perfect shape and style and the material is great and durable... except the strap
I was debating on gluing the strap back together but I didn’t want to make it worse or that I tweaked with the product
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Michael Kors

Cross body bag , couldn’t find it online to refer to.
Customer service issue
Reported by GetHuman2321207
Feb 27th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 814 others
0 customers following this

Timeline

GetHuman2321207 started working on this issue
Feb 27th, 2019 10:02pm

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