I bought a runway smart watch on December and it was working perfectly, however since y...

GetHuman2154481's customer service issue with Michael Kors from February 2019

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The issue in GetHuman2154481's own words
I bought a runway smart watch on December and it was working perfectly, however since yesterday the watch is not taking my heart rate. I’ve tried in all the ways possible to make it work and it doesn’t. I also noticed that the green light that appears on the back is not working anymore, but the rest of the features in the watch work normally. So I don’t know what to do. The other issue is that I live in Colombia and I don’t have a store nearby. **I’m waiting for your response. **Sincerely, **Elen Romero.
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Michael Kors

Customer service issue
Reported by GetHuman2154481
Feb 7th, 2019 - 4 mons ago
I have an issue with Michael Kors too
Not resolved
Seen by 17 customers so far
Similar issue to 716 others
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Timeline
GetHuman2154481 started working on this issue
Feb 7th 2:44pm
GetHuman2154481 shared this issue with followers on Twitter
Feb 7th 2:45pm