I purchased stunning Michael Kors hi-heeled boots at Macys last season and only wore th...
GetHuman-imolofsk's customer service issue with Michael Kors from January 2019
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The issue in GetHuman-imolofsk's own words
I purchased stunning Michael Kors hi-heeled boots at Macys last season and only wore them in my office , never outside and only on special occasions. This week was one of the special occasions and leaving a meeting, i felt the heel split from the boot. I love the boots and took them to * local shoemakers to have them repaired and was told by all three I would need to contact the manufacturer as they were unable to repair them. I also stopped at Macys for assistance and they advised my only recourse was to contact you directly.*As I really love these boots I am hoping you will stand by your beautiful product and allow me to return them so that you can repair them. *If it helps, I can send a photo of the boot and where it split. *Please let me how we can proceed to resolve this problem. *Sincerely, Ivy Molofsky
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