Expensive handbag that is garbage

GetHuman1910440's customer service issue with Michael Kors from January 2019

Help with my Michael Kors issue
The issue in GetHuman1910440's own words
I am trying to see what can be done with the straps-handbag. ... I bought a handbag * years ago and the straps(handles) on it are breaking, cracking wher they attach to the material on the handbag. Is this normal for Michael Kors handbags? This wasn't a cheap handbag as you know. I haven't experienced this with other designer handbags. Very diosapointed. What can we do about this problem. I do like the handbag!
This was especially frustrating because the handbag was expensive. It should not have straps that crack in half and fray.I
Replacing the purse or compensate in some way.
I am a new customer and expected the Mchael Kors handbag to last. I don' t think I would buy another Michael Kors product if they only last for a short time. The cost is not worth it!
No. Bought it a Carsons store, which is closed here.
I have an issue with Michael Kors too
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Michael Kors

Michael Kors handbag
Customer service issue
Reported by GetHuman1910440
Jan 6th, 2019 - a mon ago
I have an issue with Michael Kors too
Fixed
Seen by 12 customers so far
Similar issue to 533 others
0 customers following this
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Timeline
GetHuman1910440 started working on this issue
Jan 6th 9:07pm
GetHuman1910440 shared this issue with others over email
Jan 6th 9:14pm
GetHuman1910440 indicated the issue is not fixed yet.
Jan 7th 1:17am
GetHuman1910440 indicated the issue is not fixed yet.
Jan 7th 1:20am