Bought two Michael Kors purses at Michael Kors outlet while out of town. Never used bla...

GetHuman-patrusso's customer service issue with Michael Kors from July 2018

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The issue in GetHuman-patrusso's own words
Bought two Michael Kors purses at Michael Kors outlet while out of town. Never used black purse and noticed that there is a defect in the vinyl. Took back to Michael Kors outlet, manager was very nice and I asked if I could exchange for the same purse. All other black purses in the Outlet were small. This is large, he told me to call you since I have the receipt and it's still under warranty.************ LGEWTZTOTE*Black*NS replacement
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New customer. My husband bought as a gift for me.
Following managers directions
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Michael Kors

Customer service issue
Reported by GetHuman-patrusso
Jul 21st, 2018 - a yr ago
I have an issue with Michael Kors too
Not resolved
Seen by 44 customers so far
Similar issue to 110 others
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GetHuman-patrusso started working on this issue
Jul 21st, 2018 10:44pm