The issue and preferred resolution, in GetHuman-cvbobb's own words:
I bought a pair of black booties, think they were called Saylor, at the end of February. After wearing them a couple of times I noticed that the zipper was fra*** at the point where it met the leather. I took the boots to one your stores. The worker told me that she since the boots are relatively new this shouldn't be happening and that I should contact you.
I trust that Michael Kors will make this right and come up with a resolution that is fair.
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