I was told that Michael Kors only replaces the handbag if it is defective & it IS defec...

GetHuman-jsusan's customer service issue with Michael Kors from April 2018

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I was told that Michael Kors only replaces the handbag if it is defective & it IS defective!!! I’d say that torn up lini g is defective for a designer bag!!! *I have * others & they are all perfect as new. I hav other defogger bags as well only to say that I don’t use same bag daily! * They sent me a list of information that was necessary to go into store where purchased with receipt from my checking account but their list was longer than buying my house!?*All I wanted was an exchange!!!! I told Randall from corporate that if the one I chose cost more of course, I’d pay the difference . *It’s been a year now ... please if you can offer suggestions.*Thank you
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Michael Kors

Customer service issue
Reported by GetHuman-jsusan
Apr 29th, 2018 - a yr ago
I have an issue with Michael Kors too
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GetHuman-jsusan started working on this issue
Apr 29th, 2018 6:12pm
GetHuman-jsusan indicated the issue is not fixed yet.
Apr 29th, 2018 6:12pm