Before contacting them, items GetHuman2153517 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman2153517's own words
Hi! Paid my Globe postpaid account using my Metrobank debit card but didn't get a receipt from Globe. I checked my account using my metrobank app and it shows there that my balance was reduced with the amount I paid for globe. I contacted Globe because my line is still not reconnecting and they said they needed to have the receipt (even though they haven't given me one) in order for them to reconnect my line. They said I need to contact my bank about this coz they haven't got the payment.
GetHuman2153517 did not yet indicate what Metrobank should do to make this right.
I have an issue with Metrobank too
How GetHuman2153517 fixed the problem
We are waiting for GetHuman2153517 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.