Never thought that metrobank has * of the worst customer service ever. I dont undestand why at the bottom of this page it says issue fix... really metrobank?

GetHuman940862's customer service issue with Metrobank from August 2018

Help with my Metrobank issue
The issue in GetHuman940862's own words
Ask why the money was only deposited after * days. ... My husband wire transferred some miney through xoom last the **st if July because we had an emergency. Usually it will only take metrobank * minutes to credit my account. Now its been * days already and no money is on my account. What the **** is going on. My son is in a very critical situation right now.
It suppose to only take * minutes to transfer the money to customers account per their advisory.
I contacted their hotline and been on hold forever til I run out of credit on my phone. My issue was never resolve. I believe a goodwill gesture will do.
Because I chose to use their bank for majority of my transactions.
No
I have an issue with Metrobank too
How GetHuman940862 fixed the problem
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Metrobank

International remittance
Customer service issue
Reported by GetHuman940862
Aug 2nd, 2018 - 9 mons ago
I have an issue with Metrobank too
Fixed
Seen by 6 customers so far
Similar issue to 126 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman940862 started working on this issue
Aug 2nd, 2018 12:02am
GetHuman940862 indicated the issue is not fixed yet.
Aug 2nd, 2018 2:49pm
GetHuman940862 indicated the issue is not fixed yet.
Aug 2nd, 2018 2:53pm
GetHuman940862 indicated the issue is not fixed yet.
Aug 2nd, 2018 2:55pm
GetHuman940862 indicated the issue is not fixed yet.
Aug 3rd, 2018 8:24am