Metro PCS Customer Service Issues

I signed up for the $60 unlimited data plan, but I've run out of data and my phone is barely functional. I am extremely frustrated. The plan renews on January 1st, and this situation is unacceptable. What can be done to resolve this issue promptly and prevent it from happening again? Otherwise, I may need to consider switching to a more dependable service provider.

I would like to set up my payment for auto-debit, however, I receive my pay on the 3rd of each month. I received a notification yesterday that the payment will be deducted from my account today. Please call me so I can make the payment tomorrow using my new debit card. I am willing to do what is necessary to schedule the next payment for the 3rd of each month. I have a new debit card because my previous card details were compromised. Please respond as soon as possible, as I cannot risk having my phone service disconnected, especially considering my current health condition.

My phone frequently loses signal. The settings change unexpectedly. Making and receiving calls is nearly impossible due to distorted audio. Despite reaching out to Metro PCS, I have not received a solution. Both of my phones, a LG Stylo 5 and an Actel, are experiencing these issues. Metro's support has been unhelpful. Is this a known problem with Metro's service? I have strong signal strength at home with 5 bars, yet the problems persist. The other phone usually has weaker signal with 1-3 bars.

Due to MetroPCS's constant price increases for in-store bill payments, additional charges for using machines, and debit card fees, I have switched to a different cellphone provider. MetroPCS appears to favor prepaid options, but they tried to bill my bank account five days earlier than my chosen due date without crediting those extra days. I visited several stores, finding only one with customer-focused staff, while the others seemed more interested in profit than service. The new company I chose offers a more affordable unlimited plan that has received great feedback from customers. I will be recommending this company to all my friends.

I have an issue with MetroPCS, even though I appreciate their service. A few months ago, I shattered my phone beyond recognition while working in heavy construction. Upon visiting a MetroPCS store on Davis Blvd in North Richland Hills, I was informed about a $19.99 promotional phone that was unavailable. Instead, I was offered a free tablet, which they had run out of, leading me to purchase a better one along with an additional line. Subsequently, I purchased the $19.99 phone from another MetroPCS location as a temporary solution. The following day, I inquired about my insurance claim only to be told that purchasing a new phone voided my insurance coverage. This was quite frustrating as I had paid for insurance and didn't expect it to be voided so easily. Currently, I am dissatisfied with the cheap phone provided to me and the tablet that doesn't function as effectively as a phone. The experience has left me feeling misled, and I am hoping for some transparency from MetroPCS moving forward.

I encountered issues with Brick and Mortar where my phone was damaged on the first day. I was misinformed about the insurance coverage and had a complex experience with the Emergency Broadband Benefit (EBB) application process. An agent guided me to apply for benefits using the Metro App, resulting in a duplicate application and a 30-day delay. I added a line for my grandson, and the agent advised separating accounts, causing my original phone number to be disconnected without reactivation and issues switching phones. Despite requesting a $50 plan, I was enrolled in a $40 plan, leading to problems with the EBB participation. After multiple calls and visits to different stores, my issues were eventually resolved at the cost of time, travel expenses, frustration, and loss of phone use. Due to being switched to a secondary number, I am now ineligible for an upgrade and seek compensation for the inconvenience.

I am looking to upgrade my phone and visited my local store, but the staff seemed uninformed about the latest phone options. I am a long-time Metro customer and am interested in finding out about getting a free or discounted phone or potentially switching carriers. I believe it would be beneficial to have more knowledgeable staff in the stores. The store environment was not pleasant, as the floors were not clean, there was limited product availability, and the staff's appearance was unkempt. I hope that a higher-up executive can visit these small-town stores to assess the situation and consider improving the staff training and store upkeep. I am eager to speak with someone who can provide me with information on new phone options.

I have been trying to reach out to customer service at [redacted] to address my concerns, but my phone keeps redirecting me to my Metro Page. I have a complaint ticket # [redacted] regarding my recently purchased defective T REVV cell phone. I have experienced issues making and receiving calls, similar to other users of the same phone model. I last spoke with Shella before my hospitalization last week. She was supposed to recommend an upgrade due to the widespread defects in this phone model. Given my age and medical conditions, it is crucial that I can communicate with my doctors. I urgently need this matter resolved. The local Metro store mentioned ordering a replacement phone, but I would appreciate an alternative contact number for customer service in case my phone does not cooperate.

I recently called customer service regarding my bill and found the representative to be rude and difficult to understand due to her heavy accent and fast speech. I would appreciate being contacted by someone more patient. My Metro service of 4 years has been reliable, but my new phone is causing constant issues. The process to reach customer service took multiple attempts, leading me to speak with unhelpful agents. There also seems to be confusion regarding my excessive charges. The representative failed to troubleshoot why I couldn't locate the number she referred to in the email, which I later discovered was due to a blocked setting on my phone. This frustrating experience has led me to consider closing my account, especially since I have faced service problems in some areas and fee increases. I am a Senior Citizen and expected a reduction in charges, which doesn't seem to be reflected in my bill. I am looking to close my Metro account but need guidance on the process. Thank you.

Today, I had an unpleasant experience at a store I usually frequent. I have never felt so disrespected before by an employee who seemed to be under the influence of substances. I hope Metro PCS addresses this issue as I am very disappointed in the poor customer service. Upon entering to purchase a new phone for my existing number and account, the employee, who was sitting down on her phone, seemed drowsy. When I inquired about Samsung phones, she assumed I couldn't afford one and tried to show me cheaper options. Despite me stating I did not mind the price, she became rude and even asked another employee to take over mid-sale. Although I should have left, the other staff member was kind, so I continued. However, the rude employee then gave me a threatening stare when I asked for her name. She responded with Alexa and aggressively wished me a great day as the other worker apologized. This experience was truly disconcerting.

I am facing a frustrating situation with Metro. Recently, my iPhone was wrongfully placed on the stolen list due to fraudulent charges on my account after it was hacked. Despite providing proof of purchase and my identity, Metro has failed to remove the stolen status even after reversing the charges. The phone is crucial for my work with delivery services like Doordash and Uber Eats, as well as running online stores. I have been a loyal customer for 27 years with 2 years of service on this same phone. I previously sued Metro successfully 5 years ago for a similar issue. The inability to use my phone has resulted in significant financial losses and customer inconvenience. I have followed all of Metro's instructions, including resetting my phone and expanding storage, but the issue persists. I am seeking assistance to resolve this matter, restore my phone's proper status for any carrier, and compensate for the disruption they have caused.

I spoke with Agent J and he assisted me in modifying my billing plan to be due on the 1st. He adjusted my payment for this month accordingly. However, my phone service has been disconnected this morning when it was supposed to remain active until the 1st. Despite Agent J's efforts yesterday, the issue persists. He even adjusted my bill to be $30 due on the 1st. I am unable to request a 3-day extension. Can someone please assist me in resolving this matter promptly?

I have a two-line account with you under #[redacted]72. My current invoice is due today, 1/30/22, for $[redacted]. I contacted Customer Service on January 28 to let them know I am leaving Metro PC and requested the necessary information to transfer my two cell numbers to my new provider, Consumer Cellular. I was given a temporary PIN [redacted], but it did not work for the porting process. Despite visiting a local store and contacting Customer Service, I have not been able to obtain the correct Porting Code. It is essential that I receive this code promptly as I am unable to activate my new service without it. I am aware of my rights to keep my current phone number and my husband's phone number. Your prompt assistance in resolving this matter is greatly appreciated.

I am experiencing difficulties accessing my account due to forgetting my high-security password and was instructed to visit the store with my ID, which I did. However, they were unable to assist me further. As a result, I had to purchase another phone for my secondary line since the original one was not functioning. I attempted to activate the new phone, a Straight Talk unlocked Galaxy, but encountered issues. I need to establish a new security password urgently as I do not wish to be charged for all three lines. I would appreciate assistance with resolving this matter promptly. Thank you for your help.

I am seeking help to locate the individual who stole my phone. They are using it to hack my accounts, send inappropriate content to my contacts, charge them money through a cash app in my name, and have put me in a difficult situation financially. I need this information in order to file a police report. My phone number is [redacted], and the account was under my boyfriend's name, Enrique J. However, the phone was mine. I encountered unhelpful service at the Metro PCS in San Angelo, TX with a staff member named Crystal M. I urgently need assistance to resolve this distressing situation. Thank you in advance.

I pay $60.00 monthly for my unlimited phone line, but once it hits 12 gigabytes, the speed drops significantly. I am considering switching to Patriot Mobile because of these recurring issues. I have three lines, two under my girlfriend's name which I pay for. If the speed issue is not resolved, I will have to disconnect all three lines. The slowing down of the internet speed is frustrating, and I would like this problem addressed promptly. Additionally, there was a mix-up with a tablet that I did not request during a phone purchase, leading to unexpected charges on my bill. This situation has put a strain on my finances, resulting in my son's phone being disconnected. I hope to receive better customer service and a resolution soon.

You are full of crap, and I am reporting this to Metro PCS first, then talking to my family member, who is a lawyer. You were even showing me houses, asking how many bedrooms I am interested in, etc. This has never happened to me before with Metro PCS. How dare you take advantage late at night, especially after the awful year we've been through. You are probably millennials, liberal lawbreakers, just like our fake administration. I am reporting you. How dare you show me houses and ask for my card info, trying to take it illegally while I am just trying to pay my phone bill.

The service quality has been incredibly poor. My phones need to be rebooted multiple times daily, and I have no signal about 95% of the time. Despite being unemployed, I have taken my phone in for assistance only to be informed that my SIM card is loose, even though I haven't dropped my phone. Now, my husband's phone is experiencing the same issues. Despite our careful handling of our devices, we are being advised to buy new phones, which is not financially possible right now. As loyal customers, we are troubled by the sudden termination of our insurance. This situation is worrisome as I rely on my phone for medical reasons.

Hello, I appreciate your advice concerning the need to revise services due to the discontinuation of 3G service. However, I was quite taken aback by the level of assistance provided by "T-Mobile" during the transition with "MetroPCS." I was unexpectedly presented with a two-year undisclosed agreement after the customer service session. Additionally, I was charged $30.00 on my credit card for T-Mobile's processing fees related to the METRO-PCS change-over, which was not what I anticipated. Discovering such potentially fraudulent practices was very concerning to me. I never imagined encountering such unprofessional conduct, which has indirectly involved a long-time "MetroPCS" customer like myself in an enrollment process with T-Mobile.

After receiving advice from customer service, I visited a T-Mobile store to update my Metro PCS service as instructed. Instead of receiving assistance with my payment for February's invoice, I was given an undisclosed 24-month agreement and charged a $30 service fee for "Assisted Support" on my credit card without my consent. Additionally, I was provided with a lower-quality flip phone and a new phone number, [redacted], instead of my original number, [redacted]. This unexpected change in enrollment to T-Mobile was not what I had anticipated, as I wanted to continue with Metro PCS as I had done for many years.