Metro PCS Customer Service Issues

I am experiencing difficulty with getting my phone unlocked by Metro. I have had my service number for 11 years, reaching back to February [redacted], and my Moto G stylus for over [redacted] days. However, due to a replacement under insurance, my phone's time was reset to [redacted] days, which is frustrating. Now, after disconnecting my service and then reinstating it, I have to start over with the [redacted] days, which seems unreasonable. Facing financial strain due to the pandemic, I made the tough choice to prioritize internet for my family over keeping my phone. I switched to Qlink to retain my number and receive free service for a year, but Metro has not unlocked my device. After being a loyal customer for over 15 years, with the same number for 10 1/2 of those years, this experience has severely disappointed me. Thank you for addressing this, Metro. - K.W.

Last night was tough as my brother passed away, and while helping people at a campsite in Denton, I lost my phone. I was busy moving things in the dark, and at some point, I noticed it was gone. I searched everywhere, used flashlights, and checked my truck and purse but had no luck. This morning, I looked again but still couldn't find it. I believe I have insurance for the phone. I would appreciate guidance on what to do next to address this problem.

I used to have service with Metro until 7/12/21. Prior to switching to Boost on the same day, I paid my monthly bill on the 10th to avoid any disruption in service. The Metro representative mentioned I would receive a $40 refund, which I have not received. Unfortunately, I missed the timeframe to dispute the charge with my bank. Despite wanting to stay with Metro due to their advertised family plan, I had to switch because of the customer service experience. I kindly request the $40 refund.

I made a payment for my Metro phone bill in July [redacted]. On the same day, we switched to Boost for a family plan. The Metro ad was misleading, and despite being told I would get a refund of $40, I never received it. Dealing with the bank was also problematic, as they initially refunded me but then took it back for being too late. Receiving the $40 refund has been cumbersome. This experience has left a bad impression, and I am now reluctant to return to Metro due to the poor customer service and misleading information in their ads.

When I received this phone, it came with insurance. Unfortunately, my phone either broke from being dropped or simply stopped working; I am unsure of the cause. Despite charging it for nearly 24 hours, it still displays a message saying the battery is too low to start. Frustrated, I had to resort to using a house phone, which I strongly dislike. To add to my troubles, after just 3 days, the wire burned out. This situation is beyond comprehension and I urgently need my phone. As a single, divorced, and disabled mom, it took me 6 months to save up for this phone. I am reaching out in hopes of finding a customer service representative who can assist me promptly. My livelihood depends on having a functioning phone. Your help in this matter is greatly appreciated. Thank you for your attention and support. Sincerely, Lisa Dougherty.

After contacting customer service regarding my cell phone service issue, I have been without service for over an hour. Despite being connected to WiFi, my phone remains inactive. The representative redirected me to a different tower due to maintenance on the previous one. I followed the instructed 10-minute phone restart but unfortunately am still experiencing a lack of cell service. Calls, texts, and mobile data are inaccessible. Relief comes from my WiFi connection, but restoring my cell service is essential. Your assistance in resolving this matter would be greatly appreciated.

I have queries about my Emergency Broadband Benefit (EBB) application. I set up an account three weeks ago and applied for the EBB discount, but encountered an issue. My wife, C. L., had an account for 4-5 years, missed a few months, and lost that account. She was previously approved for the EBB discount through me, J. G., who receives food stamps. I believe her closed account at metro could be affecting my new application's approval. I currently qualify for EBB as I receive a Lifeline phone service and food stamps. Can you please investigate this matter? I need the $50 discount monthly. My account details are as follows: Christy Lopez [redacted] Passcode: redacted John Goldberg [redacted] Passcode: redacted I appreciate your prompt assistance.

I require a mobile phone urgently. I have been a patient of various doctors for many years. I need copies of medical files from my Pulmonologist/Critical Care specialist in Albany, NY, within the Capital District and Albany County. I have visited all hospitals in Albany, NY, and surrounding areas. To reach me, please contact my designated phone extension for the next 48 hours. Thank you. - Hattie J. Douglas-Oliver, spouse of Westhill Beverwyck resident Mrs. Hattie J. Douglas-Oliver, also known as Mrs. H.J. Pauline.

I am looking for assistance in getting my old phone number back. I recently switched from Boost to Metro PCS, but did not have my account number from Boost because I wasn't able to go to their store. I was advised that if I closed my Boost account, I would not be able to retrieve my old number. I am a 71-year-old homebound person with disabilities and couldn't find a way to speak to a human at Metro PCS for help. Can someone provide me with a phone number to contact and guide me on how to regain my old number? Thank you.

I require the network security key to connect my computer to the internet using my phone. I keep receiving a prompt for this code when I attempt to utilize my phone for internet access on my computer. I kindly ask for your assistance in providing me with the network security key to resolve this issue. I have visited Metro PCS multiple times, but they are unable to assist me in obtaining this information. If there are any associated costs with obtaining the network security key, please inform me. Thank you for your help.

I am deeply disappointed with the disability system. Despite having medical evidence including an MRI showing my conditions like rheumatism, arthritis, hypertension, high blood pressure, and kidney pain, my disability claims have been denied three times over three years. I have worked for over 10 years, but due to my health, I have been out of work for a couple of years. I feel mistreated and unjustly denied benefits despite paying into the system. I have seen multiple doctors, therapists, and continue to seek medical help, yet my claims have not been approved. This situation seems very unfair and troubling to me.

I am currently using an LG phone with the phone number [redacted]. As I understand it, 3G phones like mine may no longer be usable in [redacted]. I would appreciate knowing the exact timeline for when this change will take place, as I am currently in Cambodia and will be returning to the USA on April 1st. It is crucial for me to be prepared and not face any disruptions in my phone service upon my return. Changing my phone number, [redacted], which my hundreds of contacts have, would also be very inconvenient. Best, W.M. Moss

I have experienced the worst service ever. I changed my number last month, and I have been missing important calls for my business because the number I received seems to be linked to an Apple number. I am receiving texts and calls intended for someone else. This mix-up has caused me to lose multiple jobs for my business. I even witnessed it firsthand when my friend texted me, and someone else was responding as if they were me. I kindly request a month of complimentary service as I have never encountered these issues before.

As a senior on a fixed income currently facing homelessness, I've lost my Metro phone. Fortunately, my daughter has kindly given me her Metro phone, but it's not currently activated. My lost phone number was [redacted], and I'm on a $50 monthly plan. I've been a loyal Metro customer for a long time. Could you please assist me in transferring my phone number to the phone my daughter gave me?

I recently paid my bill but I still have no service at all - no 5G, 4G, or even 3G. I've tried troubleshooting using the My Metro app, but nothing has worked so far. I'm hesitant to go into the store again as the last time I had this problem, they fixed it by restarting something and my 5G service came back. It's frustrating to have to go to the store every time I have this issue.

I have a $40 payment due tomorrow, but due to unforeseen circumstances, I need to request an extension until the next billing cycle in January [redacted]. I recently had hip surgery, and my daughter is experiencing a difficult pregnancy, so it is crucial that our communication lines remain open for safety and medical reasons. I appreciate your understanding and assistance with this request. Thank you.

I have been a MetroPCS customer for a few months and have been approved for the Emergency Broadband Benefit program. Despite receiving multiple text messages mentioning issues with my application, my contact with EBB assured me that everything is in order and MetroPCS should be applying the discount. However, MetroPCS is not honoring the discount and keeps claiming there are problems or that I am not approved. They suggest contacting the government for assistance, but the program should be applied by them. As a low-income family, this discount is crucial for me, and it feels unfair that MetroPCS is not implementing this benefit despite being paid for it. I have been paying full price, and this situation needs to be resolved.

I am reaching out regarding an issue I encountered after adding a line to my account. The discrepancy between the payment made on the day the line was added (12/5) and the upcoming charge by December 25th is unclear. Furthermore, the individual's name associated with the additional account is incorrect. These inconsistencies have left me confused. Although I have been a loyal Metro customer for some time and diligently paid my bills, these recent developments are causing concern. I have several more inquiries and will eagerly await a return call. Thank you.

I recently purchased a 5G phone and switched to Cricket service. * I noticed that my direct deposit comes a day or two later than my payment due date, causing my phone to be shut off. Because of this, I traded my phone for the $25 unlimited per month plan, which unfortunately resulted in losing all my pictures. * The phone I traded had all my passwords saved, and when it got shut off, I couldn't remember the phone pin or email passwords. * I initially bought the phone in California but reside in Arizona. * The person I bought the phone from in California no longer works for Metro PCS. * I visited a Metro PCS store in Arizona where they performed a factory reset on the phone but left the emails with password issues. * I had to purchase a new phone and pay for service for both phones for six months. * Unfortunately, without my emails being removed, I am stuck paying for a non-functional phone. * Since my pictures were not transferred to the new phone, I have lost irreplaceable memories of pets and deceased family and friends. * I am extremely dissatisfied with this situation as my monthly payment has increased from $35 to $80, and I'm not receiving the unlimited coverage I was promised for $25.

I recently purchased a FOXXD MIRO cell phone from Metro and would like to activate it. However, when I visited the Metro store at [redacted] South Telegraph Rd, Dearborn, MI [redacted] on Dec 18, [redacted], I was told my old phone was no longer usable due to its age. The representative at the store sold me a new Motorola Moto G Pure for $[redacted].23. Later, on Dec 20, [redacted], another Metro store informed me that my old phone was still operational and advised me to return to the initial store to activate my FOXX phone with a new SIM card while retaining the same phone number. When I revisited on Dec 21, [redacted], the representative there said they couldn't refund me for the Motorola phone, and I would need a new number for the FOXX phone as I was required to keep both devices, incurring additional costs. I am unsure if this is the correct procedure.