Metro PCS Customer Service Issues

About 5 months ago, I was in a serious head-on collision that tragically took my husband's life. I'm still recovering in the hospital. Unfortunately, my phone went missing during a nurse's visit, and since I neglected to pay the bill after that, I'm now several months behind. I tried to log into my account to check for new phone options without high costs, but I can't recall my 8-digit PIN. I remember it had certain restrictions like no birthdays or repeating significant years consecutively. My friend also had a similar code, but I never changed it. Due to my current condition, it's hard for me to call for help. I hope someone can assist me with this issue as soon as possible. Thank you for your understanding. My name is Casey T., and my old phone number was [redacted]. The 8-digit PIN was [redacted]7.

I am currently in the hospital with COVID-19, where I have been for 4 days. I have to stay here for 14 days to ensure my young daughter and grandchild at home do not get infected. I work in a nursing home and got the virus there, causing me to be off work for almost 3 weeks. I need an extension to pay the bill as I do not have the funds while I am unable to work. It's crucial for me to maintain contact with my children, a 16-year-old daughter, and a 2-year-old grandchild, who need my care even though I'm hospitalized. Please consider my situation as I require the service for my children at home.

I am extremely frustrated with the service I have received from Metro. In May, I reported that my phone needed replacement and was given a confirmation paper for a new one. However, after several trips to the store, delays, and a lack of clarity on the status of my replacement phone, I am left with a phone that doesn't hold a charge. The manager mentioned reordering the phone, but the insurance company required me to pay for it, which I found unacceptable given the poor service I have experienced. After multiple visits and promises of fee waivers and free service months, I ended up having to pay my bill for a phone that is unusable. Upon going back to get my replacement, I was informed that the order had been canceled, adding to my frustration. I am Jennifer M. and can be reached at [redacted]. I simply want a resolution and the ability to select a new phone without further delays.

I'm experiencing problems calling certain numbers from my MetroPCS phone. For instance, when I try to call Amaya Brothers, the call goes straight to voicemail even though I'm next to them. This issue is not limited to just one contact, as sometimes I can send a text or make a call but then suddenly can't. For example, I could call my landline previously, but now it goes straight to voicemail. I know it's not my phone because it works fine with other numbers. There seems to be a technical issue either with my phone or the system.

I have Straight Talk service and visited the store in Mount Sterling, Kentucky, to switch to Metro PCS and get a new phone. When I arrived, I found the door locked with three employees inside on their phones. One employee opened the door, asked what I needed, and when I explained I wanted to switch to Metro and get a new phone, he said they wouldn't have enough time as it was 6:35 p.m. He mentioned they close at 7:00, even though the website states they close at 8:00. Unfortunately, he said it wasn't enough time and bid me goodbye.

After switching to Metro, I ended up with three phones, including two Moto G Notes I didn't intend to get. The staff made me choose one without presenting other options, and I would have preferred different models or a Samsung. I'm not familiar with the Nord [redacted], but I wanted to swap it for a different phone. The customer service at the store rushed me into a purchase, and I now regret not being able to select a phone that suits my needs. The battery life on the Nord [redacted] is disappointing, needing constant charging and draining quickly. I hope to exchange it for a phone I actually want instead of being stuck with one I never liked.

I lost my Motorola G Stylus cell phone after work. I believe it may have fallen from my truck while parked in a shaded spot. After finishing my work duties, I stayed a bit longer with coworkers to discuss some work matters. When heading home, I didn't realize my phone was missing until late at night. I searched my truck and house but couldn't find it. I suspect it may have been left at work. I visited several MetroPCS stores the next day for help, but they couldn't assist. A friend lent me their phone temporarily. Can you help me find my lost phone or advise me on what to do next? Feel free to contact me at the provided numbers. Thank you for any assistance. - Armando A.

I am having trouble accessing my Snapchat account due to an outdated phone number linked to it ([redacted]). My current number is [redacted]. My email is [redacted], and I have been trying to regain access to my account without success. Despite ensuring I am using the correct password, Snapchat Support claims it's incorrect. I am concerned about the security of my account as it may have been compromised. I kindly request Snapchat Support to assist in unlocking my account promptly. Thank you.

I recently set up automatic bill payment with my bank, Citi, to pay my Metro bill. I contacted a Metro agent to change my payment date to ensure it aligns with my bank payment, and after being assured that my services wouldn't be interrupted, I agreed to the changes. However, my phone was suspended despite the arrangement. I have been a loyal customer, ensuring my bill is paid by the 6th of each month. Now, I want the extended payment date canceled, my services reinstated to the 6th of each month, and the associated fees removed. I need to clarify these issues with a representative proficient in English to prevent similar incidents in the future. I hope Metro PCS can quickly resolve this matter. Thank you.

I recently visited a MetroPCS store requesting an upgrade, and the associate asked me to wait until he finished his lunch, which took about 10 minutes. When I inquired about a deal to upgrade my two phones, he dismissed the idea, stating that it would be more expensive than purchasing new phones outright. He mentioned that only new customers are eligible for deals. After 6 years of being a loyal customer, I was disappointed by the lack of consideration. I am now considering switching to a new carrier. I need the account numbers for both of my phones. I believe loyal customers deserve some form of customer appreciation, such as free or discounted upgrades. Do you think my request is unreasonable?

On July 1st, I mailed a money order to MetroPCS at PO Box [redacted], Carol Stream, Illinois, [redacted]. However, my account was not credited with the payment, and the money order was cashed on July 14th without reflecting on my account. I had to visit in person on the 12th and pay in cash to avoid service interruption. I followed up with a letter as advised by MetroPCS Customer Service to the provided address but have not received a response. It is important that the $50 MetroPCS money order I sent is correctly applied to my account. I can be reached at [redacted]. I look forward to resolving this matter promptly. Thank you.

I had an issue with my LG Stylo 5 in March and urgently needed a new phone due to an upcoming event. I wanted the LG Stylo 6 but had to settle for the Moto G Stylus since it was the only option available. Unfortunately, I am dissatisfied with the Moto G Stylus and have not been able to exchange it for the preferred LG Stylo 6 due to unavailability at the store. When attempting to upgrade in June, I was informed that I had to wait until September, which was unexpected given my long-standing loyalty to Metro PCS. Feeling frustrated, I am considering switching to Cricket for better customer service but would prefer to stay with Metro PCS. It would be greatly appreciated if I could be granted a free upgrade to resolve this situation, although I understand if this request cannot be accommodated. I just hope to have the phone that I initially wanted.

When I signed up for MetroPCS's prepaid service, I inquired about pausing my service temporarily without losing my number. The salesperson assured me there wouldn't be any problems whether it's prepaid or month-to-month service, and this had been the case for years. I have both a work phone and a MetroPCS personal phone. I usually use only my work phone and reactivate MetroPCS as needed. However, now someone else is using my phone, which has left me feeling quite frustrated. I'm surprised by this change.

I would like to reactivate my service with my established MetroPCS phone number. When I first began my prepaid service with MetroPCS, I inquired about pausing usage for a few months and then reactivating without losing my number. The salesperson assured me this would not be an issue for prepaid or month-to-month plans, a practice that had been consistent for many years. I have two phones, one for work and one personal with MetroPCS. I typically deactivate my personal phone when not in use, but now it seems someone else has obtained my phone number. This number is crucial for my accounts, making it challenging to access them when I am locked out and need verification codes sent to my personal phone for confirmation. What changes have occurred to cause this issue now?

I need assistance urgently as I am a Mexican individual residing in Clarkston, Georgia. There is a criminal organization involved in illicit activities such as child pornography, meth distribution, fraud, and hacking. My family, including my children under 12 with special needs, have also been targeted. I have evidence of these crimes but cannot access them due to my compromised Google account. The perpetrators, Jennifer Enderson and Karl Crews, are manipulating networks and committing thefts in various locations. I have observed their actions through my Wise cameras. Please contact me at [redacted]. I reside at [redacted] Jamison Ct, Clarkston, Georgia [redacted]. My email russell_mtz[at]hotmail[dot]com has also been compromised. The police have not been helpful, and I fear for my safety as they may resort to violence.

After my phone was stolen, I had difficulties reaching Metro for 7 hours. Despite trying to use my friends' phones, I couldn't get through as [redacted] redirected to their personal accounts and the [redacted] numbers were unresponsive. I had just acquired the phone a day before, so I didn't have my information memorized. When I visited the Metro store on Jones and Golden Gate, the employee I encountered was extremely impolite. They insisted on deciding when to assist me, blaming me for the phone theft. The staff member refused to allow me to contact any toll-free numbers, wouldn't record my details, and used offensive language towards me in front of another employee. This experience with your company has been costly, frustrating, heartbreaking, confusing, and hurtful. I'm now out $[redacted].00 for a phone I had for about 48 hours, in addition to activation and monthly fees for both a tablet with no internet and the stolen phone. This was all exacerbated by the offensive behavior of your employee.

My phone is broken, and I'm attempting to flash a phone from a different server (possibly Sprint) onto my existing account. Due to my broken phone, I'm unable to open messages with the code needed to log in. Can you assist me with the process of transferring my service to the new device? Thank you.

Earlier today, I recharged my data four times because 2GB isn't sufficient for watching a movie on my Firestick via my Hotspot. The data lasted for a couple of hours while watching TV, and only one device was connected to my Hotspot. However, today I repeated the process, spending $20 on four top-ups, but it only lasted an hour and a half. I need more Hotspot data that can last longer than an hour for $20. This situation is becoming frustrating.

I have been attempting to enroll in the EBB program for my phone account since early May. Despite numerous efforts, the activation has not been successful. I have reached out to various companies after being informed that the program needed to be transferred from my previous provider, Assurance Wireless, to my current one, Metro by T-Mobile. However, Metro has mentioned they are unable to complete the transfer. This situation has been incredibly stressful, with over 30 calls to Metro resulting in denial. My application expired on August 25th, and I am unsure of the next steps. I have lodged a complaint and am awaiting contact from upper management, but no resolution has been reached. The EBB Program acceptance email contains details such as my Application ID [redacted] and full legal name as CRYSTAL Ideish MCDOWELL.

I recently switched from Boost Mobile and purchased a new phone at a store. I was under the impression that my number could be switched over, but the store rep informed me otherwise. Unfortunately, my old phone is damaged, and I can't access my Gmail account where all my important information and passwords are stored. After seeking assistance at the store and being directed to contact Google, another store explained that I should have been able to keep my number during the new activation process. Now, I am facing the dilemma of either giving up the new number and paying for the first month bill to activate my old number on the new phone, resulting in additional costs on top of the initial purchase. This situation feels unfair, and I am seeking guidance on how to resolve it. Thank you for any assistance you can provide.