Metro PCS Customer Service Issues

My Stylo 4 from Metro that I've been using for years suddenly stopped letting me make calls and send text messages. It keeps showing that web service is unavailable. Oddly enough, my husband has the same phone and services, and his is working fine. Unfortunately, the Metro PCS office in my area has closed down. How can I go about fixing this issue and restoring my phone service?

I need assistance setting up another phone with no service. I tried sending a notification to [redacted]15 but did not receive it. My main line is [redacted]. I believe my data isn't working properly. Even though my high-speed data ran out, I am not getting any speeds or responses from the number [redacted]. I want to change the sim card and use the remainder of the data plan I already paid for. If this works well, I will continue the service at $50 a month. If not, I don't want to pay another $20 for a new sim card just to switch a few numbers. It's too expensive. I may switch to using my wifi box instead. Please contact me at the provided number to resolve this ongoing issue with my phone and plan. Thank you.

I am Caroline P., located at [redacted] Morgan Lane, Ingleside, TX, [redacted], reachable at [redacted]. I am seeking assistance regarding extending my payment deadline by two days until Friday, 5/14/21. Due to difficulties, I cannot contact customer service at [redacted] or [redacted]. I am willing to set up automatic draft or provide a credit card for payment. The delay in payment is due to issues receiving my check to cover expenses. I managed to secure a 3-day extension online previously to accommodate service disruptions while staying current with my account. Presently residing temporarily in Nuevo Progresso, Tamaulipas, Mexico, just a mile across the border, my phone has frequently experienced interruptions since 3/1/21, totaling about a month. A support ticket has been raised. I earnestly request a one-time extension to ensure continued service as my phone is crucial for daily tasks, including job searches.

My name is Pamela Stevenson, residing in the [redacted] area code. I have visited the local store on 5th Street multiple times to address an issue with my phone purchase. On the first day, I accidentally dropped the phone but did not receive a receipt or information to contact customer service. Despite several subsequent visits, the store worker failed to transfer data from my old phone to the new one and did not provide the correct contact details. Today, I was informed that there is nothing more that can be done to assist me and still no receipt was given. I am extremely dissatisfied with the service as I experienced issues immediately after purchasing the phone. I am requesting a replacement as soon as possible.

I am considering purchasing a Moto G Stylus cell phone from Metro by T-Mobile. Before I make a decision or set up an account, I have a few questions. What would happen if I experience service issues in my area within the first [redacted] days or first month of use? If I encounter problems with reception in a rural area like Random Lake, Wisconsin, what are my options? Will I still be able to keep the phone if the service is not satisfactory? Although the coverage map for zip code [redacted] looks good, I am concerned about potential dead spots. I want to ensure that I won't be stuck in a situation where the phone doesn't work despite it being a no-contract plan. Looking ahead, if I have trouble with service, can I keep the phone and have it unlocked if I can't meet the [redacted]-day policy due to poor reception? Thank you for your response.

I am disappointed with the ongoing issues I have experienced with my service. Despite assurances that my problem would be fixed and I would be fully credited, a month has passed and the situation remains unresolved. My phone continues to have poor service, leading to frustration and no resolution from customer service. I visited the store for help, which briefly improved the situation, but the problems persist. I have been informed that the service in my area is affected by tower issues, which was not disclosed initially. Communication with customer service has been unhelpful, leading to dropped calls and service interruptions. My phone frequently freezes and my screen behaves erratically, making it impossible to use properly. Despite reaching out for assistance, I am left feeling neglected as a Metro customer.

I recently switched from Boost to MetroPCS as I preferred the plan offered at Boost. However, upon returning to Boost, I encountered service issues. Subsequently, I switched back to MetroPCS and purchased two 5G phones. Unfortunately, after 4 days, I ran out of data, and both phones are not working properly. I believe the phones may have been previously used. Additionally, I was charged $[redacted] for one phone instead of the expected $30. MetroPCS was supposed to provide 15 gigs of unlimited high-speed data, but after comparing with Boost's 35 gigs that last much longer, I am disappointed. I wish to resolve these issues to continue being a loyal customer. I am reaching out to you directly to avoid any conflicts at the store level. Please contact me at your earliest convenience to address these concerns. Thank you, Larry M.

I have been experiencing severe issues with my phone and the customer service has been very disappointing. I am considering leaving a detailed review on your website to express my dissatisfaction regarding the treatment from your agents. My boyfriend and I both are facing service problems, with one of our lines having no internet half the time. Despite calling over 50 times, the issue remains unresolved. For the past five days, one of our lines has completely stopped working, leaving us unable to make calls, use the internet, or send texts. I have repeatedly tried to address this problem but keep getting disconnected during calls. I feel frustrated about paying for a service that is not being delivered. I am requesting a $61 credit for this month's bill due to the inconvenience caused. The local store I bought the phone from acknowledged issues with the model I have and waived the usual replacement fee. It is disappointing that the store offers better service than your customer service. I urge you to address this matter promptly as I have invested a substantial amount of time trying to resolve it. My contact number is [redacted]. If this issue persists, I will also share my experience in a Google review. Thank you.

My parents recently obtained new phones with Metro. My father's phone worked for two weeks and then suddenly shut down. The store agent accused him of damaging the phone, even though the case she sold him had protected it well, showing no screen cracks. She refused to replace the phone. He trusted your agent, who sold him a phone with a screen protector and a case less than 30 days ago. Now, as an older man, he is without a phone, leaving us unable to contact him since we are out of state. We have spent hours trying to reach customer service since 8 AM on 5/25/[redacted], with no success. This situation has cost us valuable time and potentially wages. The negligence shown to this customer is concerning and jeopardizing the safety of an elderly man. We are considering legal action in Texas if the phone is not replaced promptly.

My parents recently got a new phone with Metro. However, my father's phone stopped working after just two weeks. The store agent accused him of damaging the phone, even though it has a case and screen protector that he purchased at the time of buying the phone. He is an older man and relies on this phone; not having it is a real issue since we are out of state. We have been trying to reach customer service since early this morning but have had no success. This situation has cost us valuable time and potentially earnings. If the phone is not replaced immediately, we will take legal action in Texas to address this negligence by Metro PCS.

Three weeks ago, I took my phone to Metro for warranty work, and unfortunately, they lost it. They agreed to replace it, but against my clear instructions, they changed my plan without my permission. Now, my Amazon Prime isn't even working, and every time I go into the store, they say they are working on it but nothing changes. I have been back seven times already, spending hours each visit. It's frustrating because I specifically told them not to make any alterations to my $[redacted] monthly plan that included Amazon Prime, Google One, and 5 lines with hotspot. I feel like they are playing games, and at this point, I am considering contacting the actual service provider to sort out this chaos and ensure my plan is corrected back to the way it was.

Since January, I've faced ongoing issues with my phone. Despite having insurance, I was informed I needed to buy another phone. Customer service then directed me to a store for a replacement, only to be told there was nothing they could do except sell me a new phone. Feeling frustrated, I switched to a $30.00 plan temporarily. However, after just two days, my internet was cut off. I tried to upgrade to the $50.00 plan by adding $20.00 to my bill, but now it's showing as $63.00. I had already paid $30.00 on the 20th of this month.

Hello, I'm Sharon P. I used to have a Metro PCS phone number [redacted]. I made payments using my information for two Motorola G Stylus phones, a flip phone, monthly services, cases, screen protectors, and more. Unfortunately, the account holder I was with is no longer around, and I suspect he has passed away. Now, I am locked out of the phone I bought because it's linked to his account. Metro PCS even attempted to reset my phone twice, erasing all my data. I need assistance to reclaim ownership of my phone and possibly report the other devices as stolen. This is a tricky situation, and any help would be greatly appreciated.

Upon returning to MetroPCS, I canceled my personal Amazon Prime account as it is included with my MetroPCS subscription. I made sure to contact both Amazon and MetroPCS to ensure the cancellation process was completed accurately. Upon realizing I was being charged for shipping and handling by Amazon, I reached out to them and was informed that MetroPCS had terminated my Amazon Prime membership. I strongly believe that MetroPCS should refund me for any shipping costs incurred, as I did not request the cancellation of my Amazon Prime account, intending to utilize it through MetroPCS. This action is unprofessional and I expect MetroPCS to reimburse me accordingly.

About a week ago, my car and phone were stolen. When I called my phone, a man answered and agreed to return it, but now he's avoiding my calls. My son paid the bill, so the phone still has service. I want it disabled so the thief can't use it. I contacted the store but they couldn't help. I believe the $40 should either be refunded to my son or applied to the next bill. Please deactivate my phone until I can resolve this with the police. Thank you.

I visited the office in Denton on Highway [redacted], located at [redacted] Hwy [redacted], Suite [redacted] in Denton, Texas. When I bought a sim card for my son using my credit card, the manager asked for a copy of my driver's license, even though he had my credit card in hand. This is not store policy, as confirmed by customer service. I complied to get the sim card for my son, but I felt uneasy about the situation. I contacted my local police, and I am waiting for their response with an incident report number in hand. I am concerned that the manager might misuse my credit card information. This is not acceptable, and I will not let it go. The higher-up who instructed the manager to collect licenses should be investigated. I will be working closely with the police to address this matter.

I am a long-time customer and have always been impressed with the service at the store on the junction of William Cannon and South 1st Street. Laurie, the manager, has been exceptionally helpful with all my issues, especially when I was affected by Hurricane Harvey and staying at the State Park. Her expertise and troubleshooting skills are unparalleled in the Austin Metro and Bastrop areas. I highly recommend her for any training or support roles within the company. Laurie's intelligence and professionalism truly stand out, making her an asset to the team. Choosing her assistance over others will surely elevate your experience with Metro by T-Mobile. Thank you for your exceptional service, Laurie!

I was assisted by one of your representatives, MaryGrace from outsourced support, and my network was disconnected in the process. I had to switch to wifi to contact you as a result. Unfortunately, I now can't make calls, which is essential for my work. This situation is unacceptable, and I urgently need to be contacted. I am displeased with the service I received. My name is Edwina Bonner, and you can reach me at [redacted]. I am frustrated because MaryGrace didn't follow up when the call dropped and sent me a text instead. I insist on a phone call as I rely on my service for work purposes.

I have been a Metro customer for over a decade. Recently, I needed to replace my phone and was surprised to learn that I would have to pay $[redacted] to keep my existing phone number. It is crucial for me to retain this number as it is linked to all my financial accounts and important information. Despite being a loyal customer for so long, it was disheartening to see new or switching customers getting free or discounted phones while I had to pay full price for a replacement that is not even as good as my previous one. I feel undervalued as a long-term customer and am unsure why loyalty is not rewarded at Metro. This experience has left me disappointed and questioning whether I should continue my service with the company.

Hello, I'm Madison Barron, a member of the phone plan under the account of Richard Clark along with my mom. On June 6th, I experienced an incident at my local Walmart where my phone was intentionally broken by someone. The police handling my case required verification of the purchase price for my Alcatel 3v, which was approximately $[redacted] to $[redacted] at the time I bought it around May 10, [redacted]. The Investigator advised that I need a receipt or any proof of the phone's price for legal purposes. Despite my step dad's efforts to obtain the receipt from two locations, we have been unsuccessful. As loyal customers, we are seeking assistance in acquiring the necessary verification of the phone's price. Any help would be greatly appreciated. Thank you, Madison Barron