Metro PCS Customer Service Issues

On December 24, [redacted], I purchased a new phone from the Metro by T-Mobile store on Prince Road in Tucson, Arizona. I quickly discovered a defective speaker and returned it on December 26 to request a replacement. After about two months, I received a call that the replacement phone was ready, but due to being out of town, I couldn't collect it that day. A few days later when I went in, I was informed that the replacement had been returned because of delay. I was assured I'd receive a second replacement in less than a week, back in late February. It's now mid-March, a month and a half later, and the second replacement hasn't arrived despite multiple promises. The entire experience has been very frustrating; all I'm asking for is a phone that functions properly. It seems Metro isn't living up to their commitments. I simply want a working phone.

I am frustrated with the Metro Zone on my phone. When I open it, I see interesting articles, but I have to scroll through things I am not interested in. Then, an advertisement takes over the whole page, and when I try to close it, it refreshes the page. It's time-consuming and irritating, especially with my reading disorder. The constant jumping of text due to ads is making me want to throw my phone. How can I remove this from my phone?

My phone has been stolen. I tried to track it, but it's been difficult. I've visited Metro twice for help, but no assistance was provided. A couple of years ago, Metro was able to track my phone, but now there has been no response. I need help tracking it as I recently spent almost $[redacted] on this new phone. I have run out of options and Metro is my last resort. Contact me at [redacted].

I recently bought a new LG Aristo 5 cell phone from one of your stores on February 6, [redacted]. Lately, I've been experiencing issues with calls dropping or disconnecting intermittently. While on calls, I can suddenly hear the other person, but they cannot hear me. I initially thought it was the other person's phone, but it's happening too frequently with different calls. Additionally, my Bluetooth is not working properly and keeps disconnecting. Even after trying different Bluetooth devices, the problem persists. My previous phone, the LG Aristo 3, worked well with my Toyota Camry's Bluetooth, unlike the Aristo 5, which disconnects during calls. This has been ongoing for a month, and I haven't dropped the phone or exposed it to water. I appreciate any assistance with resolving this issue. Thank you, E. Dixon [redacted].

We have been experiencing ongoing service issues for a long time now. Our calls are unclear, frequently getting dropped, and the Internet is unreliable. The signal is extremely weak, making it hard to connect most of the time. We've been loyal customers for a considerable period, but the current situation is becoming unbearable. We are considering switching providers due to these persistent problems. Is there a way to address these issues or perhaps adjust our bill accordingly? Despite the service coverage shown on the map, we are not receiving the expected level of service. Additionally, we need to arrange a payment for our latest bill this month. Please advise on possible solutions as contacting customer service directly has been challenging with the call drops. Thank you for any assistance.

The phone number you provided me with seems to belong to someone else as I keep receiving texts meant for them. This mix-up has caused me issues with Lyft, Uber, and Google Chrome authentication as they detect the inconsistency between my details and the previous owner's information. This situation has prevented me from using ride apps and even signing into Google. The lack of human customer support has left me stranded. Google notified me of a security breach and advised me to adjust my settings, but I can't access my account to do so. This is incredibly frustrating and has left me unable to even obtain a ride to seek help at a phone store. The entire ordeal feels like something out of a Kafka novel and is causing me significant distress.

Hello, I'm Eric and I own an LG G6 smartphone, the only phone I've used since switching to your service. This morning, I removed the cartridge that holds the data and SD cards. When I put them back into the phone and powered it up, a screen requesting the PUK code appeared unexpectedly. I searched everywhere for the PUK code without success. Today is crucial for me as I'm starting my first online MBA course and urgently need a fully functional phone. I hope to connect with a live representative to resolve this issue promptly. A timely reply via email would at least allow me enough time to prepare for my class. Thank you in advance for your help.

I am experiencing technical difficulties on my Metro PCS plan when communicating with my daughter, as our voices are muted and unable to be heard during calls, which requires us to repeatedly disconnect and reconnect. This issue seems to be related to the network, particularly when using the speakerphone feature with our phones placed on a table. These disruptions occurred multiple times during a single conversation today. It is specific to calls between my daughter, whose number is [redacted], and myself at [redacted]. I kindly request assistance in resolving this matter to avoid the need to switch to a different network provider. Thank you.

I switched to Metro approximately 40 days ago assuming their service, being part of T-Mobile, would meet my needs. I have encountered numerous issues within this short time. My OnePlus Nord 10 5G phone consistently overheats, displaying critical warnings and draining the battery within an hour of charging. The internet service is extremely slow, taking minutes for pages to load. I request a hassle-free swap to the Samsung A52 5G at no extra cost at a store tomorrow. Additionally, the Linkzone2 wifi hotspot service is unreliable, causing disruptions in my work from home. I have experienced days of poor service with frequent disconnections. I expect a full credit for last month and a partial credit for the current billing cycle or to switch to T-Mobile postpaid with access to ongoing promotions. Immediate action is necessary to resolve these issues.

My daughter and I are both on the Metro PCS plan. Lately, when we talk, the sound cuts out and I can't hear her. It keeps happening even if I hang up and call her back. This has occurred six times today during our conversation. It seems like a network issue because it happens when we both use the speakerphone with our phones placed on a table. This problem specifically occurs when I talk to my daughter who shares my plan. My phone number is [redacted] and my daughter's is [redacted]. I've been a Metro PCS customer for about 16 years, but if this continues, I might have to consider switching providers. Thank you for any help you can provide.

I've been trying to receive a refund for a payment I made on a bill two weeks ago for a phone I no longer use. I had to get a new phone and was charged for the bill without being informed that my plan had increased. The customer service representative was unhelpful, and I felt taken advantage of and uninformed about the changes to my account. I only used the old phone for three days before switching to the new one and paying for another full month. I have proof of the payment but am struggling to find assistance. I was advised to call and deceive the company about the payment mistake to possibly get a refund, but I refuse to lie. I made the payment and upgraded my phone, and I need help resolving this issue with honesty.

I purchased this phone about 4-5 days ago and I have been experiencing numerous issues with it. I am struggling to access the internet, and whenever I manage to do so, the connection disappears when I receive a call. Today, I missed calls due to the message "cellular network isn't available." I switched from Boost to Metro due to call drops, but currently, Boost seems more reliable. Recently, I visited your North Bay Village, FL store where Nancy fixed my internet problem temporarily, but it recurred the next day. Upon returning, technician Sandra couldn't communicate effectively in English. As a 78-year-old disabled veteran, I worry about not being able to make emergency calls. These persistent phone issues should have been resolved upon purchase without the need for frequent store visits.

I had a challenging experience returning a faulty phone to the Metro PCS store located on 30th and Ames in Omaha, Nebraska. Despite speaking with multiple agents who informed me that due to the phone being only seven days old, I could not request a replacement to be mailed to me, I was eventually directed to return it to the store. Upon trying to return the phone, the store staff refused to assist me, and even involved the police, resulting in me being banned from all Metro stores in the Omaha area. This situation was unprecedented for me as a customer of Metro for seven years, originally from Kentucky. The police advised me to take certain actions.

I experienced a frustrating situation today when my phone got disconnected due to non-payment. Despite multiple attempts yesterday to pay on time by the 25th of each month, I received an error stating the service was unavailable. Being 81 years old with various health issues and living alone, I had to rely on public transportation to an open store this morning, which was quite challenging. It is disappointing that customers have to endure such inconvenience, especially when facing difficulties. Elderly customers, like myself, deserve special consideration. I am puzzled as to why my payment attempts failed despite having sufficient funds in the bank. My name is John Major.

I purchased a new phone on April 1st. Approximately two weeks later, my phone began to malfunction, showing a repeated message indicating issues with fetching my visual voicemail. This message appeared up to six times a day, even when no new voicemails were present. Upon seeking assistance at the store, I encountered a rather rude assistant who suggested repeatedly hitting the refresh button as a solution. With little time to spare, I left without a resolution. Returning to the store on April 30, I expressed my continued frustration with the malfunctioning feature. The same unhelpful employee advised me to delete voicemail messages, which I explained were not the root of the problem. When I threatened to dispute the transaction with my credit card company, the employee dismissively responded, "I don't care what you do, it doesn't affect me."

Hello, my name is Henry. I've been a loyal Metro customer for many years, left, and then returned. Recently, I've had an issue with changing my billing date from the 1st to the 3rd of the month. Despite paying the fee twice to make this change, my phone has been shut off twice, causing me distress, especially as I recently got out of the hospital and am very ill. I have tried numerous times to resolve this problem to no avail. I live in Pahrump, Nevada, near the store on [redacted] in the shopping center. I urgently need someone from the office to call me back in the morning to sort this out before my phone gets disconnected again. Thank you.

I am currently traveling between the United States and Europe and have service with your company on one phone. I bought another phone that I was told could be unlocked around 60 days ago to use with overseas SIM cards while I am abroad. However, when I try to unlock it using your app, it says it can't connect to the server. I have been a customer with you for years since before my time at T-Mobile 12 years ago. I just need to unlock my Motorola stylus with the IMEI of [redacted][redacted]. If you can't fulfill your policies, I will consider moving my business elsewhere. I want to stay loyal, but loyalty is a two-way street. I have been dealing with this issue for a few months now, and I hope for a resolution soon. Thank you for your help.

After a frustrating experience with Boost Mobile, I decided to switch to Metro for a better deal on service and a free phone. I expressed my concerns about spam calls and upfront costs with the Metro salesperson, emphasizing I did not want to keep my number due to the spam calls. The sales rep assured me the phone would be free, with monthly costs of $50 for service. Despite my preference for a $40 plan, she recommended the $50 plan for better quality. When considering other phones, priced at $30 or $50, offering 5G capabilities, the salesperson discouraged me, claiming the phones were not much better. In the end, I chose the Motorola G Stylus. However, when asked for my Boost account number during the switch, I encountered issues logging in, leading to confusion regarding installment fees and number porting. This situation added to my existing frustrations with mobile providers' practices.

I need to report an incident that occurred yesterday when I was trying to switch carriers from Boost to Metro. The Metro sales rep caused my Boost account to be closed despite my clear instructions that I did not want my number to be ported. During a chat with a Boost representative, I was informed about legal action being taken against me for porting my number, which I had not intended to do. The Metro rep assured me not to worry and lied to me, claiming she had only asked for my account number. However, she had accessed my account pretending to be me and initiated the number porting without my consent. Despite her promises of $70 for phone service and installation, I was charged $[redacted], my number was ported against my wishes, and I was left with no resolution as she refused to correct the mistakes or contact a supervisor. This experience left me feeling ripped off, misled, and without a working phone.

I've been in contact with Metro over phone calls and chats for the past two weeks. My service hasn't been what I expected. I've encountered network connection issues, disconnections during phone calls, and messages not going through for over a month now. Despite paying $50 a month, the service is not worth it as I can't use my phone for more than half the day. Although they mentioned upgrading their tower, there's been no improvement in my phone service. I was promised compensation for last month's payment but the chat got disconnected. One representative mentioned crediting my account with $10, then $20, and finally offered me a choice between a $20 credit or 20 days of free service. I opted for the free days service but find it unfair to pay $50 for a service I can only use for a few hours a day. The situation doesn't seem to be improving and instead is worsening. I am seeking guidance on how to address this matter.