I need my account number I have verified every question possible ones that they probabl...

GetHuman5866575's customer service issue with Metro PCS from March 2021

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Before contacting them, items GetHuman5866575 may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman5866575's own words
I need my account number I have verified every question possible ones that they probably don't even know the answer to with some online account representative through Facebook and they still won't give it to me my phone is broken the screen is cracked it does not work I cannot see it I tried to move the SIM card to a different phone and it won't work either and they won't let me access my accountthey have some new added security features that they have to after you know you're all of your information then they still have to send you to your phone a freaking six digit PIN code well I can't see my phone so and they like disabled my SIM card so I don't know

GetHuman5866575 did not yet indicate what Metro PCS should do to make this right.

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Metro PCS

Customer service issue
Reported by GetHuman5866575
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 14748 others
0 customers following this

Timeline

GetHuman5866575 started working on this issue
Mar 20th 12:56am

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